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~isPartOf:"Psychology & marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsqualität"
~subject:"Markenimage"
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Dienstleistungsqualität
Markenimage
Beziehungsmarketing
192
Relationship marketing
192
Consumer behaviour
142
Konsumentenverhalten
142
Customer satisfaction
77
Kundenzufriedenheit
77
Service quality
69
Brand management
34
Markenführung
34
Brand image
29
Brand
22
Markenartikel
22
USA
21
United States
21
Einzelhandel
17
Retail trade
17
Social Web
17
Social web
17
Emotion
16
Beschwerdemanagement
15
Complaint management
15
Customer service
15
Kundenservice
15
Confidence
14
Vertrauen
14
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
13
Supplier relationship management
13
loyalty
13
satisfaction
13
Dienstleistungssektor
12
Service industry
12
Viral marketing
12
Virales Marketing
12
customer satisfaction
12
Internet marketing
10
Online-Marketing
10
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Online availability
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Undetermined
55
Free
12
Type of publication
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Article
96
Type of publication (narrower categories)
All
Article in journal
96
Aufsatz in Zeitschrift
96
Language
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English
96
Author
All
Choi, Beom Joon
3
Quach, Sara
3
Thaichon, Park
3
Yi, Youjae
3
Cheng, Li-Keng
2
Greene, Henry
2
Kim, Hyun Sik
2
Lunardo, Renaud
2
Mattila, Anna S.
2
Prentice, Catherine
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Toung, Chung-Lin
2
Tran, Trang P.
2
Walsh, Gianfranco
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Arrivabene, Lorena Silva
1
Asante, Isaac Owusu
1
Ates, Zelal
1
Augusto, Mário Gomes
1
Banerjee, Shubhomoy
1
Bargoni, Augusto
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Becker, Marc
1
Bernacchi, Michael
1
Bhattacharjee, Debashree Roy
1
Birch, Nancy J.
1
Black, Gregory S.
1
Blaurock, Marah
1
Blut, Markus
1
Bosma, Maarten
1
Büttgen, Marion
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chandon, Jean-Louis
1
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Published in...
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Psychology & marketing
Services marketing quarterly
Journal of retailing and consumer services
264
Journal of business research : JBR
218
International journal of hospitality management
159
The journal of services marketing
106
The service industries journal
88
The journal of product & brand management
84
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
81
The journal of brand management : an international journal
81
International journal of contemporary hospitality management
70
Cogent business & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Asia Pacific journal of marketing and logistics
55
Tourism management : research, policies, practice
54
Journal of service research : JSR
52
Journal of service management
49
Journal of strategic marketing
49
Service business
49
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Marketing intelligence & planning
39
European journal of marketing : EJM
35
The TQM journal : the international review of organizational improvement
35
Journal of service research
33
Journal of the Academy of Marketing Science
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Journal of air transport management
26
Total quality management & business excellence
25
International journal of services and operations management
24
Journal of marketing management : MM
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
European journal of marketing
23
International journal of internet marketing and advertising : IJIMA
23
Managing service quality : MSQ ; an international journal
23
International journal of electronic customer relationship management : IJECRM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
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ECONIS (ZBW)
96
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61
Exploring the customer's intention to switch firms : the role of customer-related antecedents
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Psychology & marketing
34
(
2017
)
11
,
pp. 1039-1049
Persistent link: https://www.econbiz.de/10011770811
Saved in:
62
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
63
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
64
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
65
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
66
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
67
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
68
Relating hedonism and business context to customer appearance
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 141-155
Persistent link: https://www.econbiz.de/10011537846
Saved in:
69
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
70
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
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