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~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
403
Dienstleistungsqualität
221
Service quality
221
Consumer behaviour
158
Konsumentenverhalten
158
Beziehungsmarketing
157
Relationship marketing
157
Holiday behaviour
55
Urlaubsverhalten
55
Tourism
47
Tourismus
47
Tourism industry
39
Tourismuswirtschaft
39
Beschwerdemanagement
36
Complaint management
36
Emotion
36
Bank
34
Customer service
31
Kundenservice
31
Tourism marketing
29
Tourismusmarketing
29
Dienstleistungssektor
27
Service industry
27
Customer integration
20
Kundenintegration
20
Personal banking
20
Privatkundengeschäft
20
customer satisfaction
20
Arbeitszufriedenheit
19
Confidence
19
Job satisfaction
19
Taiwan
19
Vertrauen
19
E-commerce
18
Electronic Commerce
18
Hotel industry
18
Hotellerie
18
Online retailing
17
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256
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400
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3
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403
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403
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2
Collection of articles of several authors
2
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2
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2
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1
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1
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English
403
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Le Nguyen Hau
5
Pham Ngoc Thuy
5
Prayag, Girish
5
Pérez, Andrea
4
Yi, Youjae
4
Alves, Helena
3
Amin, Muslim
3
Lee, Donhee
3
Park, Jungkun
3
Rodríguez del Bosque, Ignacio A.
3
Ruiz Mafe, Carla
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Vázquez Casielles, Rodolfo
3
Aksoy, Lerzan
2
Alan, Alev Kocak
2
Alrawadieh, Zaid
2
Bang, Nguyen
2
Brun, Isabelle
2
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Cetin, Gurel
2
Chang, Hsin Hsin
2
Chen, Li-Fei
2
Chiang, Ai-Hsuan
2
Chih, Wen-hai
2
Choudhury, Koushiki
2
Dabholkar, Pratibha A.
2
Fontaine, Rodrigue
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Han, Heesup
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Huan, Tzung-cheng
2
Iglesias Argu͏̈elles, Víctor
2
Jeng, Don Jyh-Fu
2
Kandampully, Jay
2
Kaura, Vinita
2
Keramati, Abbas
2
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Service business
The international journal of bank marketing : IJBM
The service industries journal
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
403
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1
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10
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403
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
5
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
6
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
7
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
8
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
9
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
10
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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