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~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungsqualität
Lieferantenmanagement
341
Supplier relationship management
341
Relationship marketing
273
Business-to-business marketing
212
B-to-B-Marketing
209
Innovation
166
Innovation management
141
Innovationsmanagement
141
Lieferkette
129
Supply chain
129
Marketing management
113
Marketingmanagement
113
Consumer behaviour
105
Konsumentenverhalten
105
Customer satisfaction
100
Kundenzufriedenheit
100
Service quality
90
Firm performance
87
Business network
86
Unternehmenserfolg
86
Unternehmensnetzwerk
86
Salespeople
65
Verkaufspersonal
65
Betriebliche Wertschöpfung
55
Dienstleistungssektor
55
Service industry
55
Value creation
55
Brand management
52
Markenführung
51
Confidence
49
Customer integration
49
New product development
49
Produktentwicklung
49
Vertrauen
49
Kundenintegration
48
KMU
47
SME
47
Inter-firm cooperation
43
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Undetermined
201
Free
9
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Article
302
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6
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Article in journal
307
Aufsatz in Zeitschrift
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Case study
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Collection of articles of several authors
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Sammelwerk
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Conference proceedings
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1
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English
308
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Le Nguyen Hau
6
Svensson, Göran
5
Kowalkowski, Christian
4
Lee, Donhee
4
Pham Ngoc Thuy
4
Chang, Hsin Hsin
3
Joo, Jaehun
3
Melero-Polo, Iguácel
3
Schwepker, Charles H. <Jr.>
3
Anaza, Nwamaka A.
2
Ballantyne, David
2
Bettis-Outland, Harriette
2
Betts-Outland, Harriette
2
Cabanelas, Pablo
2
Cobelli, Nicola
2
Drummond, Conor
2
Edvardsson, Bo
2
Gil Saura, Irene
2
Hong, Kwan Soo
2
Huang, Stephen Chi-Tsun
2
Huang, Ying
2
Hung, Shiu-Wan
2
Hur, Won-Moo
2
Høgevold, Nils
2
Itani, Omar S.
2
Jeng, Don Jyh-Fu
2
Kim, Kwang-jae
2
Kim, Taegoo
2
Lacoste, Sylvie
2
Lai, Chi-Shiun
2
Lee, Gyehee
2
Lee, Sang M.
2
Lin, Ming-ji James
2
McGrath, Helen
2
Nyadzayo, Munyaradzi
2
Nyadzayo, Munyaradzi W.
2
O'Toole, Thomas
2
Otero-Neira, Carmen
2
Padin, Carmen
2
Park, Yongtae
2
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International Conference on Relationship Marketing <9, 2009, Berlin>
2
Published in...
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Service business
The journal of business & industrial marketing
Journal of business research : JBR
707
Journal of retailing and consumer services
642
Industrial marketing management : the international journal for industrial and high-tech firms
429
International journal of hospitality management
385
SpringerLink / Bücher
278
The journal of services marketing
278
The service industries journal
248
Journal of strategic marketing
179
Journal of the Academy of Marketing Science
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
169
International journal of contemporary hospitality management
167
Journal of hospitality marketing & management
149
Journal of service management
146
International journal of electronic customer relationship management : IJECRM
145
Journal of service research : JSR
142
Journal of travel and tourism marketing
134
Tourism management : research, policies, practice
132
Journal of marketing
129
Cogent business & management
126
Asia Pacific journal of marketing and logistics
125
Services marketing quarterly
120
The journal of product & brand management
114
Gabler Edition Wissenschaft
113
Journal of retailing
113
The TQM journal : the international review of organizational improvement
113
Psychology & marketing
110
European journal of marketing : EJM
108
Marketing intelligence & planning
106
The journal of brand management : an international journal
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
The international journal of bank marketing : IJBM
98
International journal of productivity and quality management : IJPQM
91
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Journal of marketing management : MM
87
European journal of operational research : EJOR
86
International journal of services and operations management
83
International journal of quality & reliability management
82
International journal of quality and service sciences
81
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ECONIS (ZBW)
308
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1
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308
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1
B2C multi- to single-channel : the effect of removing a consumer channel preference on consumer retailer and channel choice
Ngoh, Cheryl-lyn
;
Mellema, Hillary N.
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 53-65
Persistent link: https://www.econbiz.de/10014472710
Saved in:
2
The effect of environmental competitiveness, customer and competitor orientation on export performance
Arun, Korhan
;
Ozmutlu, Saniye Yildirim
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10014472724
Saved in:
3
Supporting value co-creation through interaction during the pre-purchase customer journey : empirical evidence from B2B HR services
Lassila, Elina
;
Heikka, Eija-Liisa
;
Nätti, Satu
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014472654
Saved in:
4
Mastering customer lock-in by servitization innovation strategies of asset specificity
Chiu, Wen-Hong
;
Dai, Zong-Jie
;
Chi, Hui-Ru
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 239-263
Persistent link: https://www.econbiz.de/10014472689
Saved in:
5
Does service modularity enhance new service development performance in supply chains : an empirical study
Osman, Osman Mohamed Ali
;
Jian, Zhaoquan
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2772-2792
Persistent link: https://www.econbiz.de/10014472618
Saved in:
6
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
7
Addressing how small suppliers cope with large customers : using the dual dimension of a product portfolio and customer buying center
Lacoste, Sylvie
;
Ben Abdelaziz, Fouad
;
Youssef, Meriem
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 188-207
Persistent link: https://www.econbiz.de/10013539057
Saved in:
8
The cultural factors in global account
management
: the case of Indian buyers and German suppliers
Kadam, Nayan
;
Niersbach, Barbara
;
Ivens, Björn Sven
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 353-366
Persistent link: https://www.econbiz.de/10013539270
Saved in:
9
Customer reference marketing in internationalizing SMEs : a service perspective
Tolstoy, Daniel
;
Melén Hånell, Sara
;
Özbek, Nurgül
- In:
The journal of business & industrial marketing
37
(
2022
)
13
,
pp. 94-105
Persistent link: https://www.econbiz.de/10013538916
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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