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Customer satisfaction
85
Kundenzufriedenheit
85
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
18
Arbeitszufriedenheit
13
Job satisfaction
13
Customer service
11
Dienstleistungssektor
11
Kundenservice
11
Service industry
11
Emotion
10
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
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Undetermined
88
Free
6
Type of publication
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Article
94
Type of publication (narrower categories)
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Article in journal
94
Aufsatz in Zeitschrift
94
Language
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English
94
Author
All
Le Nguyen Hau
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Hong, Kwan Soo
2
Jeng, Don Jyh-Fu
2
Jeon, Aeeun
2
Kim, Min-su
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Bilro, Ricardo Godinho
1
Biswas, A.
1
Bloemer, Johanna M.
1
Bravo, Rafael
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
Chen, Zhang-Yu-Jing
1
Cheng, Calvin Wah-On
1
Cheng, Lai-yu
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
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Published in...
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Service business
Discussion paper series / IZA
580
International journal of hospitality management
559
IZA Discussion Papers
505
Journal of business research : JBR
461
Journal of retailing and consumer services
459
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
293
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
The service industries journal
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Tourism management : research, policies, practice
225
The journal of services marketing
217
Cogent business & management
196
Journal of hospitality marketing & management
193
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
191
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International journal of human resource management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Tourism management perspectives : TMP
129
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
SpringerLink / Bücher
119
Journal of business and psychology
113
International journal of happiness and development
112
Journal of career development
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
Services marketing quarterly
105
Journal of Asian finance, economics and business : JAFEB
103
Journal of air transport management
102
Psychology & marketing
100
The TQM journal : the international review of organizational improvement
98
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ECONIS (ZBW)
94
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1
Working with AI : can stress bring happiness?
Loureiro, Sandra Maria Correia
;
Bilro, Ricardo Godinho
; …
- In:
Service business
17
(
2023
)
1
,
pp. 233-255
Persistent link: https://www.econbiz.de/10014282892
Saved in:
2
The impact of internal social responsibility on service employees' job
satisfaction
and organizational engagement
Loan Van Thi Hong
;
Le Dang Lang
;
Trong Liem‑Phuoc Ngo
; …
- In:
Service business
18
(
2024
)
1
,
pp. 101-131
Persistent link: https://www.econbiz.de/10014504722
Saved in:
3
The role of experiential value, novelty, and
satisfaction
in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
4
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
5
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
6
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Using machine learning to explore the determinants of service
satisfaction
with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
9
The path from role clarity to job
satisfaction
: natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
10
Core Chinese cultural values : perceived justice and post-recovery
satisfaction
in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
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