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Dienstleistungssektor
58
Service industry
58
Innovation
19
Dienstleistungsqualität
17
Service quality
17
Innovation management
14
Innovationsmanagement
14
Customer satisfaction
11
Kundenzufriedenheit
11
Services
11
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10
Unternehmenserfolg
10
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9
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Spanien
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Consumer behaviour
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Le Nguyen Hau
3
Pham Ngoc Thuy
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Cho, Insu
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Jeng, Don Jyh-Fu
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Lee, Donhee
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Lee, Sang M.
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1
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Boix, Rafael
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Botella-Carrubí, Dolores
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Calisto, Maria de Lurdes
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Garcia Alvarez-Coque, José Maria
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Geum, Youngjung
1
González-Cruz, Tomás Félix
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Service business
NBER working paper series
340
Discussion paper series / IZA
307
The service industries journal
278
Economics of education review
277
NBER Working Paper
267
World Bank Other Operational Studies
253
World Bank Publications
250
Working paper / National Bureau of Economic Research, Inc.
234
The journal of technology transfer
203
IZA Discussion Paper
184
Policy Research Working Paper Series
183
Research policy : policy, management and economic studies of science, technology and innovation
165
Journal of marketing for higher education
164
Journal of business research : JBR
154
Technological forecasting & social change : an international journal
123
SpringerLink / Bücher
122
Education economics
97
Applied economics
93
Administrative Sciences : open access journal
91
CESifo working papers
90
The journal of services marketing
87
Technovation : the international journal of technological innovation, entrepreneurship and technology management
79
Working paper
78
Discussion paper
76
Applied economics letters
73
The international journal of management education
69
Journal of education for business
68
Regional studies
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Amfiteatru economic : an economic and business research periodical
61
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of production economics
60
Beiträge zur Hochschulpolitik
59
Journal of service management
58
Journal of sports economics
58
International journal of education economics and development
54
Journal of service research : JSR
51
Socio-economic planning sciences : the international journal of public sector decision-making
51
Springer eBook Collection
50
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ECONIS (ZBW)
61
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1
Applying Industry 4.0 technologies for the sustainability of small service enterprises
Pandya, Darshan
;
Kumar, Gopal
- In:
Service business
17
(
2023
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10014282862
Saved in:
2
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Fernández-Pérez de la Lastra, Susana
; …
- In:
Service business
18
(
2024
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10014504714
Saved in:
6
The contingent impacts of dynamic service innovation capabilities on firm performance
Zhan, Jun
;
Zhang, Shun
;
Trimi, Silvana
- In:
Service business
17
(
2023
)
4
,
pp. 819-849
Persistent link: https://www.econbiz.de/10014504649
Saved in:
7
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
8
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
9
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
10
Understanding innovative work behaviour of women in service firms
AlEssa, Hanan S.
;
Durugbo, Christopher M.
- In:
Service business
16
(
2022
)
4
,
pp. 825-862
Persistent link: https://www.econbiz.de/10013459497
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