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~isPartOf:"Services marketing quarterly"
~source:"econis"
~subject:"Beziehungsmarketing"
~subject:"Job satisfaction"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Subject
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Beziehungsmarketing
Job satisfaction
Relationship marketing
94
Dienstleistungsqualität
80
Service quality
80
Consumer behaviour
70
Konsumentenverhalten
70
Customer satisfaction
58
Kundenzufriedenheit
58
Brand management
24
Markenführung
24
USA
23
United States
23
Customer service
20
Kundenservice
20
Dienstleistungsmarketing
15
Lieferantenmanagement
15
Services marketing
15
Supplier relationship management
15
Brand image
14
Markenimage
14
Marketing management
14
Marketingmanagement
14
Beschwerdemanagement
13
Complaint management
13
Dienstleistungssektor
11
Einzelhandel
11
Retail trade
11
Service industry
11
customer satisfaction
11
loyalty
11
Customer integration
10
Kundenintegration
10
satisfaction
10
Internet marketing
9
Online-Marketing
9
Arbeitszufriedenheit
8
Brand
8
Confidence
8
Dienstleistung
8
Dienstleistungsmanagement
8
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Undetermined
54
Free
3
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Article
100
Type of publication (narrower categories)
All
Article in journal
Mehrbändiges Werk
Working Paper
Aufsatz in Zeitschrift
100
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All
English
100
Author
All
Greene, Henry
3
Leisen Pollack, Birgit
3
Prentice, Catherine
3
Rho, Taeseok
3
Thaichon, Park
3
Torres, Ivonne M.
3
Zúñiga, Miguel Ángel
3
Babakus, Emin
2
Choi, Beom Joon
2
Gulas, Charles S.
2
Madadi, Rozbeh
2
Mattila, Anna S.
2
Mostert, Pierre
2
Quach, Sara
2
Shin, Hyunju
2
Smith, Katherine Taken
2
Smith, L. Murphy
2
Suh, Munshik
2
Tran, Trang P.
2
Yavas, Ugur
2
Adjei, Mavis T.
1
Adomaviciute-Sakalauske, Karina
1
Aga, Mehmet
1
Aggarwal, Praveen
1
Ahn, Jinwoo
1
Amaad, Hafiz
1
Anselmsson, Johan
1
Arrivabene, Lorena Silva
1
Ashill, Nicholas J.
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bautista, Reynaldo
1
Bavalur, Amulya Sai
1
Beewah Ooi
1
Bernacchi, Michael
1
Best, Al M.
1
Bianchi, Constanza
1
Birch, Nancy J.
1
Black, Gregory S.
1
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Published in...
All
Services marketing quarterly
Journal of business research : JBR
702
Journal of retailing and consumer services
592
International journal of hospitality management
492
Industrial marketing management : the international journal for industrial and high-tech firms
422
The journal of services marketing
230
The international journal of human resource management
222
International journal of contemporary hospitality management
209
The service industries journal
207
The journal of business & industrial marketing
194
Cogent business & management
182
Journal of the Academy of Marketing Science
172
Journal of strategic marketing
169
Journal of hospitality marketing & management
157
Tourism management : research, policies, practice
155
International journal of electronic customer relationship management : IJECRM
142
Journal of business ethics : JOBE
137
International journal of human resource management
133
Journal of marketing
125
Journal of travel and tourism marketing
120
Journal of service research : JSR
119
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
115
Journal of service management
113
The journal of product & brand management
112
The journal of brand management : an international journal
109
Asia Pacific journal of marketing and logistics
108
Journal of retailing
106
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
96
The international journal of bank marketing : IJBM
88
Service business
87
Journal of marketing management : MM
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
83
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
81
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
81
Management research review
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Business horizons
77
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ECONIS (ZBW)
Showing
1
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100
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date (oldest first)
1
The role of customer complaint
management
on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
2
Is love extendable to relationship marketing and supply chain
management
?
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 374-388
Persistent link: https://www.econbiz.de/10013352810
Saved in:
3
A sales approach to key account
management
(KAM) : toward a unified view of KAM deployment and operationalization
Fazli-Salehi, Reza
;
Torres, Ivonne M.
;
Zúñiga, Miguel …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 234-252
Persistent link: https://www.econbiz.de/10012650015
Saved in:
4
Online content creators' and viewers' interdependent journeys
Hollebeek, Linda D.
;
Anselmsson, Johan
; …
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 296-318
Persistent link: https://www.econbiz.de/10015049447
Saved in:
5
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
6
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
7
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
8
From user behavior to subscription sales : an insight into e-book platform leveraging customer segmentation and A/B testing
Hashemian, Farid
;
Maleki, Negar
;
Zeinali, Yasser
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 153-181
Persistent link: https://www.econbiz.de/10014566256
Saved in:
9
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
10
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
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