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~isPartOf:"Services marketing quarterly"
~source:"econis"
~subject:"Beziehungsmarketing"
~subject:"Service industry"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Subject
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Beziehungsmarketing
Service industry
Relationship marketing
94
Dienstleistungsqualität
80
Service quality
80
Consumer behaviour
70
Konsumentenverhalten
70
Customer satisfaction
58
Kundenzufriedenheit
58
Brand management
24
Markenführung
24
USA
23
United States
23
Customer service
20
Kundenservice
20
Dienstleistungsmarketing
15
Lieferantenmanagement
15
Services marketing
15
Supplier relationship management
15
Brand image
14
Markenimage
14
Marketing management
14
Marketingmanagement
14
Beschwerdemanagement
13
Complaint management
13
Dienstleistungssektor
11
Einzelhandel
11
Retail trade
11
customer satisfaction
11
loyalty
11
Customer integration
10
Kundenintegration
10
satisfaction
10
Internet marketing
9
Online-Marketing
9
Arbeitszufriedenheit
8
Brand
8
Confidence
8
Dienstleistung
8
Dienstleistungsmanagement
8
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55
Free
3
Type of publication
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Article
98
Type of publication (narrower categories)
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Article in journal
Mehrbändiges Werk
Working Paper
Aufsatz in Zeitschrift
98
Language
All
English
98
Author
All
Greene, Henry
3
Leisen Pollack, Birgit
3
Prentice, Catherine
3
Rho, Taeseok
3
Thaichon, Park
3
Torres, Ivonne M.
3
Zúñiga, Miguel Ángel
3
Choi, Beom Joon
2
Gulas, Charles S.
2
Madadi, Rozbeh
2
Mattila, Anna S.
2
Quach, Sara
2
Shin, Hyunju
2
Smith, Katherine Taken
2
Smith, L. Murphy
2
Suh, Munshik
2
Tran, Trang P.
2
Adjei, Mavis T.
1
Adomaviciute-Sakalauske, Karina
1
Aga, Mehmet
1
Aggarwal, Praveen
1
Ahn, Jinwoo
1
Amaad, Hafiz
1
Anselmsson, Johan
1
Arrivabene, Lorena Silva
1
Ashill, Nicholas J.
1
Babakus, Emin
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bautista, Reynaldo
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Beewah Ooi
1
Bernacchi, Michael
1
Best, Al M.
1
Bianchi, Constanza
1
Birch, Nancy J.
1
Black, Gregory S.
1
Blasco-López, Ma Francisca
1
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Published in...
All
Services marketing quarterly
Journal of business research : JBR
696
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
450
International journal of hospitality management
306
The service industries journal
289
The journal of services marketing
257
The journal of business & industrial marketing
210
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
170
Journal of service management
151
International journal of electronic customer relationship management : IJECRM
141
Journal of service research : JSR
136
International journal of contemporary hospitality management
133
Journal of marketing
127
Journal of travel and tourism marketing
119
Journal of hospitality marketing & management
118
Tourism management : research, policies, practice
115
The journal of product & brand management
113
Asia Pacific journal of marketing and logistics
111
Cogent business & management
111
The journal of brand management : an international journal
111
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
108
Service business
107
Journal of retailing
104
Psychology & marketing
103
European journal of marketing : EJM
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
99
International journal of production economics
89
The international journal of bank marketing : IJBM
86
Journal of marketing management : MM
83
European journal of operational research : EJOR
81
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
76
The international review of retail, distribution and consumer research
76
Business horizons
73
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
71
Journal of financial services marketing : JFSM
70
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ECONIS (ZBW)
Showing
1
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98
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date (oldest first)
1
The role of customer complaint
management
on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
2
Is love extendable to relationship marketing and supply chain
management
?
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 374-388
Persistent link: https://www.econbiz.de/10013352810
Saved in:
3
A sales approach to key account
management
(KAM) : toward a unified view of KAM deployment and operationalization
Fazli-Salehi, Reza
;
Torres, Ivonne M.
;
Zúñiga, Miguel …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 234-252
Persistent link: https://www.econbiz.de/10012650015
Saved in:
4
Online content creators' and viewers' interdependent journeys
Hollebeek, Linda D.
;
Anselmsson, Johan
; …
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 296-318
Persistent link: https://www.econbiz.de/10015049447
Saved in:
5
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
6
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
7
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
8
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
9
From user behavior to subscription sales : an insight into e-book platform leveraging customer segmentation and A/B testing
Hashemian, Farid
;
Maleki, Negar
;
Zeinali, Yasser
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 153-181
Persistent link: https://www.econbiz.de/10014566256
Saved in:
10
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
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