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~isPartOf:"Services marketing quarterly"
~subject:"Betriebliche Wertschöpfung"
~subject:"Customer satisfaction"
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Betriebliche Wertschöpfung
Customer satisfaction
Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
49
Konsumentenverhalten
49
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Dienstleistung
5
Services
5
Telecommunications industry
5
Telekommunikationssektor
5
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Article
46
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46
Aufsatz in Zeitschrift
46
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English
46
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Leisen Pollack, Birgit
3
Thaichon, Park
3
Choi, Beom Joon
2
Quach, Sara
2
Shin, Hyunju
2
Aggarwal, Praveen
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Black, Gregory S.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Celuch, Kevin
1
Chamorro, Antonio
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Crawford, Heather
1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dowell, David
1
Dwivedi, Abhishek
1
Esteves, Fabia
1
Farias, Josivania Silva
1
Fernandes, Teresa
1
Gabay, Gillie
1
Gao, Yuhui
1
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1
Ghantous, Nabil
1
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1
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1
Hafezniya, Hanieh
1
Handrito, Radityo Putro
1
Hapsari, Raditha
1
Heinonen, Johanna
1
Hussein, Ananda Sabil
1
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Services marketing quarterly
Journal of retailing and consumer services
274
Journal of business research : JBR
172
International journal of hospitality management
144
The journal of services marketing
119
Industrial marketing management : the international journal for industrial and high-tech firms
71
The service industries journal
71
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Tourism management : research, policies, practice
55
Journal of strategic marketing
54
Journal of service management
52
The journal of business & industrial marketing
50
Cogent business & management
49
Journal of service research : JSR
48
Service business
48
Asia Pacific journal of marketing and logistics
40
Journal of the Academy of Marketing Science
38
The TQM journal : the international review of organizational improvement
38
The international journal of bank marketing : IJBM
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Psychology & marketing
32
Journal of service research
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
International journal of quality and service sciences
27
The international review of retail, distribution and consumer research
26
Journal of marketing
25
European journal of marketing : EJM
24
Journal of service theory and practice : JSTP
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
SpringerLink / Bücher
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
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ECONIS (ZBW)
46
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
An extensive framework of customer-to-customer value co-creation practices : a study in a running event context
Nguyen Bac Nguyen
;
Menezes, João
- In:
Services marketing quarterly
45
(
2024
)
2
,
pp. 182-224
Persistent link: https://www.econbiz.de/10014566259
Saved in:
3
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
4
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
5
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
6
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
7
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
8
Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
Saved in:
9
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
10
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
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