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~isPartOf:"Services marketing quarterly"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
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Kundenzufriedenheit
Relationship marketing
Emotion
19
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
8
emotions
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Service quality
4
Advertising
2
Advertising effects
2
Arbeitszufriedenheit
2
Brand image
2
Brand management
2
Confidence
2
Dienstleistung
2
Dienstleistungssektor
2
Job satisfaction
2
Markenführung
2
Markenimage
2
Service industry
2
Services
2
Vertrauen
2
Werbewirkung
2
Werbung
2
behavioral intentions
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customer satisfaction
2
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Advertising effectiveness
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Anger
1
Annual leave
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Arbeitspsychologie
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Arbeitsverhalten
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Beschwerdemanagement
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Callcenter
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9
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Carter, Leanne
1
Cloutier, Jacinthe
1
D'Alessandro, Steven
1
Gray, David
1
Hafezniya, Hanieh
1
Jabarzadeh, Younis
1
Johnson, Lester W.
1
Julian, Craig C.
1
Korai, Bernard
1
Lee, Jenny Jiyeon
1
Madadi, Rozbeh
1
Medler-Liraz, Hana
1
Mukerjee, Kaushik
1
Ouellet, Claudine
1
Pollack, Birgit Leisen
1
Seger-Guttmann, Tali
1
Thaichon, Park
1
Torres, Ivonne M.
1
Vahdat, Arash
1
Zúñiga, Miguel Ángel
1
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Published in...
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Services marketing quarterly
International journal of hospitality management
74
Journal of business research : JBR
59
Journal of retailing and consumer services
48
The journal of services marketing
29
Journal of travel and tourism marketing
24
Journal of hospitality marketing & management
21
The service industries journal
18
Tourism management : research, policies, practice
17
Psychology & marketing
16
The journal of brand management : an international journal
16
Tourism management perspectives : TMP
16
International journal of contemporary hospitality management
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
The journal of product & brand management
15
European journal of marketing : EJM
13
Service business
13
Journal of service research : JSR
12
Journal of marketing management : MM
11
Journal of service theory and practice : JSTP
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of the Academy of Marketing Science
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of business ethics : JOBE
8
Journal of service management
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of market research
7
International journal of quality and service sciences
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
European journal of marketing
6
Global business review
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
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ECONIS (ZBW)
9
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9
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9
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date (oldest first)
1
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
2
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
3
Hierarchical relationships among brand equity dimensions : the mediating effects of brand trust and brand love
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012607284
Saved in:
4
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
5
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Antecedents and consequences of discrete emotions in hedonic consumption situations
Lee, Jenny Jiyeon
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 226-244
Persistent link: https://www.econbiz.de/10011339265
Saved in:
8
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
9
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
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