//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Zufriedenheit"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Tourism employees
Customer satisfaction
99
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
57
Konsumentenverhalten
57
Beziehungsmarketing
42
Relationship marketing
42
satisfaction
15
customer satisfaction
14
service quality
13
Arbeitszufriedenheit
12
Job satisfaction
12
USA
12
United States
12
Customer service
11
Dienstleistungssektor
11
Kundenservice
11
Service industry
11
Brand management
9
Emotion
9
Markenführung
9
Beschwerdemanagement
8
Complaint management
8
loyalty
8
Confidence
7
Dienstleistung
7
Higher education institution
7
Hochschule
7
Services
7
Vertrauen
7
customer loyalty
7
Airline
6
Brand image
6
Fluggesellschaft
6
Markenimage
6
Electronic Banking
5
Electronic banking
5
Gesundheitsversorgung
5
Health care
5
more ...
less ...
Online availability
All
Undetermined
53
Free
1
Type of publication
All
Article
99
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
99
Language
All
English
99
Author
All
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Lobo, Antonio
2
Quach, Sara
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Amaad, Hafiz
1
Ambrose, Scott C.
1
Amin, Muslim
1
Arrivabene, Lorena Silva
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Beetles, Andrea
1
Bergera, Ron
1
Black, Gregory S.
1
Bougoure, Ursula-Sigrid
1
Boveda-Lambie, Adriana
1
Bruce, Michael L.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Carter, Robert E.
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chatzi, Sofia
1
Cheng, Julian Ming Sung
1
Chilsen, Joel
1
Choudhury, Koushiki
1
more ...
less ...
Published in...
All
Services marketing quarterly
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
291
The journal of services marketing
192
Tourism management : research, policies, practice
180
International journal of contemporary hospitality management
179
The service industries journal
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
163
Cogent business & management
102
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Tourism management perspectives : TMP
92
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
Journal of strategic marketing
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
more ...
less ...
Source
All
ECONIS (ZBW)
99
Showing
1
-
10
of
99
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
5
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
6
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
7
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
8
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
9
Collaboration in service recovery : control, effort, and self-serving bias
Park, Joohyung
;
Ha, Sejin
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10012801858
Saved in:
10
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->