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~isPartOf:"Services marketing quarterly"
~subject:"Service quality"
~subject:"Theory"
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Service quality
Theory
Consumer behaviour
131
Konsumentenverhalten
131
Dienstleistungsqualität
65
Customer satisfaction
58
Kundenzufriedenheit
58
Beziehungsmarketing
51
Relationship marketing
51
USA
18
United States
18
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Customer service
13
Emotion
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Kundenservice
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Dienstleistung
10
Services
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customer satisfaction
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loyalty
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Confidence
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Dienstleistungsmarketing
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Dienstleistungssektor
9
Einzelhandel
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Retail trade
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Service industry
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Services marketing
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Vertrauen
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Viral marketing
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Virales Marketing
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Customer integration
8
Kundenintegration
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customer loyalty
8
satisfaction
8
service quality
8
Beschwerdemanagement
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Complaint management
7
Advertising
6
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6
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65
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Gilboa, Shaked
4
Vilnai-Yavetz, Iris
3
Choi, Beom Joon
2
Gamliel, Eyal
2
Herstein, Ram
2
Mangleburg, Tamara
2
Mattila, Anna S.
2
Quach, Sara
2
Savas-Hall, Selen
2
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2
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1
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1
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1
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1
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1
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1
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1
Bebko, Charlene
1
Bergera, Ron
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Boveda-Lambie, Adriana
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Services marketing quarterly
Journal of retailing and consumer services
277
International journal of hospitality management
200
Journal of business research : JBR
175
The journal of services marketing
107
NBER working paper series
96
Working paper / National Bureau of Economic Research, Inc.
88
NBER Working Paper
84
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
77
Management science : journal of the Institute for Operations Research and the Management Sciences
75
Discussion paper / Centre for Economic Policy Research
73
Journal of travel and tourism marketing
67
The service industries journal
63
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
Economics letters
57
International journal of industrial organization
57
Journal of economic psychology : research in economic psychology and behavioral economics
57
Europäische Hochschulschriften / 5
55
European journal of operational research : EJOR
54
Gabler Edition Wissenschaft
54
Journal of economic behavior & organization : JEBO
53
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
SpringerLink / Bücher
43
The American economic review
42
CESifo working papers
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
39
Psychology & marketing
39
European journal of marketing : EJM
37
Journal of retailing
37
Service business
37
Tourism management : research, policies, practice
37
Operations research
36
International journal of production economics
34
Working paper
34
Asia Pacific journal of marketing and logistics
33
Discussion papers / CEPR
33
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ECONIS (ZBW)
65
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
5
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
6
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
7
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
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