//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Satisfaction"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
101
Kundenzufriedenheit
101
Dienstleistungsqualität
80
Service quality
80
Consumer behaviour
58
Konsumentenverhalten
58
Beziehungsmarketing
43
Relationship marketing
43
customer satisfaction
15
satisfaction
15
service quality
13
Arbeitszufriedenheit
12
Job satisfaction
12
USA
12
United States
12
Customer service
11
Dienstleistungssektor
11
Kundenservice
11
Service industry
11
Brand management
9
Emotion
9
Markenführung
9
Beschwerdemanagement
8
Complaint management
8
loyalty
8
Confidence
7
Dienstleistung
7
Higher education institution
7
Hochschule
7
Services
7
Vertrauen
7
customer loyalty
7
Airline
6
Brand image
6
Fluggesellschaft
6
Markenimage
6
Einzelhandel
5
Electronic Banking
5
Electronic banking
5
Gesundheitsversorgung
5
more ...
less ...
Online availability
All
Undetermined
59
Free
1
Type of publication
All
Article
107
Type of publication (narrower categories)
All
Article in journal
107
Aufsatz in Zeitschrift
107
Language
All
English
107
Author
All
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Lobo, Antonio
2
Quach, Sara
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Amaad, Hafiz
1
Ambrose, Scott C.
1
Amin, Muslim
1
Arrivabene, Lorena Silva
1
Babakus, Emin
1
Bachleda, Catherine
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Beetles, Andrea
1
Bergera, Ron
1
Bhadauria, Amita
1
Bhatnagar, Amit
1
Björk, Peter
1
Black, Gregory S.
1
Bougoure, Ursula-Sigrid
1
Boveda-Lambie, Adriana
1
Bruce, Michael L.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Carter, Robert E.
1
Casidy, Riza
1
more ...
less ...
Published in...
All
Services marketing quarterly
Discussion paper series / IZA
583
International journal of hospitality management
559
IZA Discussion Papers
506
Journal of business research : JBR
461
Journal of retailing and consumer services
459
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
293
The service industries journal
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
Tourism management : research, policies, practice
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Journal of Services Marketing
225
The journal of services marketing
217
Cogent business & management
196
Journal of hospitality marketing & management
193
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
191
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International Journal of Contemporary Hospitality Management
143
International Journal of Bank Marketing
136
International journal of human resource management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
European Journal of Marketing
131
Tourism management perspectives : TMP
129
Journal of Managerial Psychology
127
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
SpringerLink / Bücher
119
Journal of business and psychology
113
International journal of happiness and development
112
Journal of career development
112
more ...
less ...
Source
All
ECONIS (ZBW)
107
Showing
1
-
10
of
107
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
Saved in:
2
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic
satisfaction
, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
3
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
4
Assessing the role of consumer experience, engagement, and
satisfaction
in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
5
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
6
Service productivity,
satisfaction
, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
7
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
8
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
9
What determines
satisfaction
with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
10
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->