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Selbstbedienung
10
Self-service
10
Consumer behaviour
6
Konsumentenverhalten
6
USA
4
United States
4
Food retailing
3
Lebensmitteleinzelhandel
3
Customer satisfaction
2
HR marketing
2
Innovation diffusion
2
Innovationsdiffusion
2
Kundenzufriedenheit
2
Personalmarketing
2
Self-service technology
2
Bibliotheksdienstleistung
1
Computerized method
1
Computerunterstützung
1
Customer integration
1
Customer service
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Einzelhandel
1
Emerging economies
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Emotion
1
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Food shoppers
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Food trade
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Gastronomie
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Innovationsakzeptanz
1
Kundenintegration
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Kundenservice
1
Leadership
1
Lebensmittelhandel
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Mass customization
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2
Fleming, David E.
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Capella, Michael L.
1
Chang, Kyungro
1
Dean, Dwane H.
1
Elliott, Kevin M.
1
Grubbström, Linn
1
Hall, Mark
1
Hultman, Magnus
1
Kim, Min Cheol
1
Kim, Taehee
1
Kinard, Brian R.
1
Kinard, Jerry L.
1
Larson, Ronald B.
1
Meng, Juan
1
Moon, Geewoon
1
Mostaghel, Rana
1
Mukerjee, Kaushik
1
Nilsson, Elin
1
Oghazi, Pejvak
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Parida, Vinit
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Pers, Johannes
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Services marketing quarterly
The journal of services marketing
16
Journal of Services Marketing
15
The service industries journal
15
Journal of retailing and consumer services
14
Journal of business research : JBR
13
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Journal of hospitality marketing & management
8
Journal of service management
8
HMD : Praxis der Wirtschaftsinformatik
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International Journal of Bank Marketing
6
International journal of contemporary hospitality management
6
Journal of Hospitality and Tourism Technology
6
Journal of Service Management
6
The international review of retail, distribution and consumer research
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Service business
5
SpringerLink / Bücher
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
4
Gabler Edition Wissenschaft
4
International Journal of Contemporary Hospitality Management
4
International Journal of Retail & Distribution Management
4
International journal of services and operations management
4
Journal of decision systems
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Business History
3
Economie et statistique
3
European Journal of Marketing
3
HMD Praxis der Wirtschaftsinformatik
3
Harvard-Business-Manager : das Wissen der Besten
3
History of retailing and consumption
3
Human systems management : HSM
3
Information systems management
3
International Journal of Electronic Finance
3
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
Self-service
technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
2
Self-service
technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
3
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
4
Technology-based
self-service
and its impact on customer productivity
Kim, Taehee
;
Kim, Min Cheol
;
Moon, Geewoon
;
Chang, Kyungro
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 255-269
Persistent link: https://www.econbiz.de/10010401576
Saved in:
5
The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E.
;
Artis, Andrew B.
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 126-138
Persistent link: https://www.econbiz.de/10009745740
Saved in:
6
Anticipating consumer reaction to RFID-enabled grocery checkout
Dean, Dwane H.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 86-101
Persistent link: https://www.econbiz.de/10009726517
Saved in:
7
The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E.
;
Artis, Andrew B.
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 330-342
Persistent link: https://www.econbiz.de/10009671252
Saved in:
8
The influence of technology readiness on the evaluation of
self-service
technology attributes and resulting attitude toward technology usage
Elliott, Kevin M.
;
Meng, Juan
;
Hall, Mark
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10009671253
Saved in:
9
Antecedents of technology-based
self-service
acceptance : a proposed model
Oghazi, Pejvak
;
Mostaghel, Rana
;
Hultman, Magnus
; …
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 195-210
Persistent link: https://www.econbiz.de/10009583093
Saved in:
10
The impact of social presence on technology based
self-service
use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Saved in:
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