//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Artificial intelligence"
~subject:"Electronic Commerce"
~subject:"Gesundheitswesen"
~subject:"Hospital"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Artificial intelligence
Electronic Commerce
Gesundheitswesen
Hospital
Dienstleistungsqualität
39
Service quality
39
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
15
Health care
15
Health care system
12
Beziehungsmarketing
11
Relationship marketing
11
Krankenhaus
9
Robot
7
Roboter
7
Customer service
5
Kundenservice
5
Customer integration
4
E-Health
4
E-health
4
Healthcare
4
Kundenintegration
4
Patienten
4
Patients
4
Satisfaction
4
Service robots
4
Social Web
4
Social web
4
Betriebliche Wertschöpfung
3
Data protection
3
Datenschutz
3
Emotion
3
Innovation
3
Künstliche Intelligenz
3
Online retailing
3
Online-Handel
3
Quality management
3
Qualitätsmanagement
3
more ...
less ...
Online availability
All
Undetermined
17
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Language
All
English
18
Author
All
Kim, Rachel H.
2
Lee, Chang Won
2
Agarwal, Anurag K.
1
Ahammad, Mohammad F.
1
Bu, Caihong
1
Cegarra Navarro, Juan Gabriel
1
Chauhan, Ankur
1
Chen, Haotian
1
Chen, Shuhui
1
Chiang, Ai-Hsuan
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cui, Fangfang
1
D'Angelo, Alfredo
1
Fait, Monica
1
Frank, Darius-Aurel
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Gaukler, Gary M.
1
Hajli, Nick
1
Hou, Hongli
1
Jakhar, Suresh Kumar
1
Jang, Sung Hee
1
Jiang, Mian
1
Ker, Jun-Ing
1
Kim, Yongse
1
Lai, Jung-Yu
1
Lee, Donhee
1
Lemke, Fred
1
Lo, Yu-Ju
1
Lu, Wei
1
Luo, Nuan
1
Ma, Rui
1
Martínez-Caro, Eva
1
Mettler, Tobias
1
Niu, Tao
1
Osei-Frimpong, Kofi
1
Otterbring, Tobias
1
Park, Geun-wan
1
Park, Kwangtae
1
more ...
less ...
Published in...
All
Technological forecasting & social change : an international journal
Health care management review : HCM review
76
International journal of hospitality management
71
Journal of health economics
48
Journal of health organization and management
48
The TQM journal : the international review of organizational improvement
39
Quality management journal : QMJ
36
The service industries journal
36
Journal of retailing and consumer services
34
Health marketing quarterly
33
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
Health economics
26
International journal of contemporary hospitality management
23
Journal of business research : JBR
23
Journal of hospitality marketing & management
23
International journal of productivity and quality management : IJPQM
21
International journal of quality and service sciences
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
International journal of quality & reliability management
19
Journal of service management
18
Journal of travel and tourism marketing
18
Service business
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of internet commerce
17
The journal of services marketing
17
Health care management science
15
International journal of production economics
15
International journal of services and operations management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
International journal of electronic marketing and retailing : IJEMR
14
Manufacturing & service operations management : M & SOM
14
International journal of health care finance and economics
13
Services marketing quarterly
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
Journal of operations management
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
2
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
3
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
4
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
5
Emotion and service quality of anthropomorphic robots
Chiang, Ai-Hsuan
;
Trimi, Silvana
;
Lo, Yu-Ju
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013345759
Saved in:
6
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
7
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
8
Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan
;
Wang, Yu
;
Zhang, Mingli
;
Niu, Tao
;
Tu, Jianbo
- In:
Technological forecasting & social change : an …
153
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
Saved in:
9
Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing
;
Wang, Yichuan
;
Hajli, Nick
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 188-198
Persistent link: https://www.econbiz.de/10011956859
Saved in:
10
Healthcare service evolution towards the Internet of Things : an end-user perspective
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Technological forecasting & social change : an …
136
(
2018
),
pp. 268-276
Persistent link: https://www.econbiz.de/10011961859
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->