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~isPartOf:"Technological forecasting & social change : an international journal"
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Dienstleistungsqualität
39
Service quality
39
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
15
Health care
15
Gesundheitswesen
12
Health care system
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Beziehungsmarketing
11
Relationship marketing
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Hospital
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Krankenhaus
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Robot
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Roboter
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Kundenservice
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Customer integration
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E-Health
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E-health
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Healthcare
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Kundenintegration
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Patienten
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Patients
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Satisfaction
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Service robots
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Social Web
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Social web
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Artificial intelligence
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Betriebliche Wertschöpfung
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Data protection
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Datenschutz
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Emotion
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Innovation
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Künstliche Intelligenz
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Online retailing
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Online-Handel
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Quality management
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Qualitätsmanagement
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English
39
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Kim, Rachel H.
2
Lee, Chang Won
2
Abed, Salma S.
1
Agarwal, Anurag K.
1
Ahammad, Mohammad F.
1
AlKheder, Sharaf
1
Alegre, Inés
1
Bakmaz, Bojan
1
Balaji, M. S.
1
Balakrishnan, Janarthanan
1
Bang, Nguyen
1
Batat, Wided
1
Berbegal-Mirabent, Jasmina
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Bourlakis, Michael
1
Bu, Caihong
1
Bujisic, Milos
1
Cegarra Navarro, Juan Gabriel
1
Chang, Victor
1
Chauhan, Ankur
1
Chen, Haotian
1
Chen, Lihan
1
Chen, Mu-Chen
1
Chen, Shuhui
1
Chen, Xihui
1
Chen, Xin
1
Chiang, Ai-Hsuan
1
Chiappetta Jabbour, Charbel José
1
Cleven, Anne
1
Cobanoglu, Cihan
1
Cui, Fangfang
1
D'Angelo, Alfredo
1
Fait, Monica
1
Fernandez-Sanz, Luis
1
Frank, Darius-Aurel
1
Gallego Sánchez, María del Carmen
1
Gao, Yacong
1
Gao, Yanhuan
1
García-Pérez, Alexeis
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Technological forecasting & social change : an international journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
89
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Industrial marketing management : the international journal for industrial and high-tech firms
58
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ECONIS (ZBW)
39
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1
Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun
;
Huo, Yixi
- In:
Technological forecasting & social change : an …
194
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
Saved in:
2
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
3
Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu
;
Gao, Yanhuan
;
Huang, Youlin
;
Chen, Lihan
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
Saved in:
4
How do care service managers and workers perceive care robot adoption in elderly care facilities?
Na, Eunkyung
;
Jung, Yoonhyuk
;
Kim, Seongcheol
- In:
Technological forecasting & social change : an …
187
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014329072
Saved in:
5
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
6
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
Saved in:
7
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
8
How do students perceive educators' digital competence in higher education?
Obesso, María Mercedes de
;
Núñez-Canal, Margarita
; …
- In:
Technological forecasting & social change : an …
188
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014266440
Saved in:
9
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
10
Drivers' perceptions of the sharing economy for transport services
Hossain, Mokter
;
Mozahem, Najib Ali
- In:
Technological forecasting & social change : an …
179
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013363697
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