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~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Hotellerie"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
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Dienstleistungsqualität
262
Service quality
262
Customer satisfaction
122
Kundenzufriedenheit
122
Quality management
71
Qualitätsmanagement
70
Beziehungsmarketing
58
Relationship marketing
58
Consumer behaviour
55
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55
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46
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40
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35
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33
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Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Wu, Hsin-Hung
3
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Baccarani, Claudio
2
Gao, Baojun
2
Ghazali Musa
2
Li, Li
2
Ling, Qian
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Radojevic, Tijana
2
Sedigheh Moghavvemi
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Stanic, Nenad
2
Stanisic, Nemanja
2
Wu, Xiaoyi
2
Abrate, Graziano
1
Abu Ajamieh, Maha Waleed
1
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1
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1
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1
Al Odat, Baraa Ayed
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Al-Khawaldeh, Majd Hussein
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1
Bauvin, Eric
1
Bech Serrat, Joseph Maria
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1
Benítez, Juan Manuel
1
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The European journal of health economics : HEPAC ; health economics in prevention and care
The TQM journal : the international review of organizational improvement
Tourism management : research, policies, practice
International journal of hospitality management
176
Health care management review : HCM review
73
International journal of contemporary hospitality management
67
Journal of hospitality marketing & management
59
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
NBER Working Paper
44
Journal of health economics
40
Quality management journal : QMJ
38
Journal of health organization and management
36
Journal of travel and tourism marketing
36
The service industries journal
32
International journal of productivity and quality management : IJPQM
26
Total quality management & business excellence
25
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Health economics
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Services marketing quarterly
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
International journal of services, economics and management
14
Journal of business research : JBR
14
Tourism management perspectives : TMP
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
Journal of retailing and consumer services
13
Ruhr economic papers
13
Service business
13
International review on public and non-profit marketing
12
Technological forecasting & social change : an international journal
12
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95
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
3
An augmented reality-based system for improving quality of services operations : a study of educational institutes
Egaji, Oche A.
;
Asghar, Ikram
;
Griffiths, Mark G.
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
2
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012885382
Saved in:
4
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
5
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
6
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
7
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
8
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
9
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
10
Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun
;
Kim, Kilsun
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
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