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~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Airline"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Hotellerie"
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Search: "Dienstleistungsqualität"
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Airline
Hochschule
Hospital
Hotellerie
Dienstleistungsqualität
138
Service quality
138
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
29
Relationship marketing
29
Krankenhaus
26
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
17
Tourismus
16
Gesundheitsversorgung
11
Health care
11
Tourism industry
11
Tourismuswirtschaft
11
Product quality
10
Produktqualität
10
Tourism employees
9
Tourismusberufe
9
Air passenger transport
8
Arbeitsverhalten
8
Customer service
8
Fluggesellschaft
8
Gastgewerbe
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Health care system
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Hospitality industry
8
Kundenservice
8
Passagierluftverkehr
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Quality management
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Taiwan
8
Viral marketing
8
Virales Marketing
8
Work behaviour
8
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68
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Gao, Baojun
2
Ghazali Musa
2
Lee, Jin-soo
2
Ling, Qian
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Wu, Xiaoyi
2
Abrate, Graziano
1
Aiura, Hiroshi
1
Akamavi, Raphaël K.
1
Albayrak, Tahir
1
Ali, Manhal
1
Baji, Petra
1
Bauvin, Eric
1
Bech Serrat, Joseph Maria
1
Bech, Mickael
1
Benítez, Juan Manuel
1
Berenguer Contrí, Gloria
1
Beukers, Puck D. C.
1
Boncz, Imre
1
Bose, Indranil
1
Bradley, Graham L.
1
Briggs, Senga
1
Brito Fernandes, Óscar
1
Caber, Meltem
1
Calveras, Aleix
1
Capezio, Alessandra
1
Capriello, Antonella
1
Castelli, Christel
1
Chandy, Jacob John Chiremel
1
Chang, Hsin-Li
1
Che Ruhana Isa
1
Chen, Kuan-yu
1
Chen, Shuixia
1
Cole, Shu Tian
1
Croes, R. R.
1
Cui, Yuanyuan
1
Dash, Satyabhusan
1
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The European journal of health economics : HEPAC ; health economics in prevention and care
Tourism management : research, policies, practice
International journal of hospitality management
179
Journal of air transport management
74
Health care management review : HCM review
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
59
Journal of travel and tourism marketing
53
Working paper / National Bureau of Economic Research, Inc.
51
NBER working paper series
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
NBER Working Paper
46
Quality management journal : QMJ
42
Journal of health economics
40
The TQM journal : the international review of organizational improvement
38
Journal of health organization and management
36
The service industries journal
33
International journal of productivity and quality management : IJPQM
29
Total quality management & business excellence
25
International journal of quality and service sciences
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
Health marketing quarterly
23
Journal of marketing for higher education
23
Journal of retailing and consumer services
22
Services marketing quarterly
22
Health economics
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
International journal of quality & reliability management
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Service business
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of business research : JBR
16
Health care management science
15
International journal of services, economics and management
15
Tourism management perspectives : TMP
14
CESifo working papers
13
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
Ruhr economic papers
13
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ECONIS (ZBW)
68
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
3
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
4
To be similar or to be different? : the effect of hotel managers' rote response on subsequent reviews
Liu, Shan
;
Wang, Na
;
Gao, Baojun
;
Gallivan, Michael
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595658
Saved in:
5
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
6
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
7
Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
8
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
9
Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes
Yang, Jaewan
;
Kim, Youngsang
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648431
Saved in:
10
Inefficiencies in a healthcare system with a regulatory split of power : a spatial panel data analysis of avoidable hospitalisations in Austria
Renner, Anna-Theresa
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
1
,
pp. 85-104
Persistent link: https://www.econbiz.de/10012221640
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