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~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Hotellerie"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
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Dienstleistungsqualität
138
Service quality
138
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
29
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29
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Gao, Baojun
2
Ghazali Musa
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Ling, Qian
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Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
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1
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The European journal of health economics : HEPAC ; health economics in prevention and care
Tourism management : research, policies, practice
International journal of hospitality management
176
Health care management review : HCM review
73
International journal of contemporary hospitality management
67
Journal of hospitality marketing & management
59
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
NBER Working Paper
44
Journal of health economics
40
Quality management journal : QMJ
38
Journal of health organization and management
36
Journal of travel and tourism marketing
36
The TQM journal : the international review of organizational improvement
35
The service industries journal
32
International journal of productivity and quality management : IJPQM
26
Total quality management & business excellence
25
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Health economics
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Services marketing quarterly
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
International journal of services, economics and management
14
Journal of business research : JBR
14
Tourism management perspectives : TMP
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
Journal of retailing and consumer services
13
Ruhr economic papers
13
Service business
13
International review on public and non-profit marketing
12
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
60
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
3
To be similar or to be different? : the effect of hotel managers' rote response on subsequent reviews
Liu, Shan
;
Wang, Na
;
Gao, Baojun
;
Gallivan, Michael
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595658
Saved in:
4
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
5
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
6
Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
7
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
8
Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes
Yang, Jaewan
;
Kim, Youngsang
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648431
Saved in:
9
Inefficiencies in a healthcare system with a regulatory split of power : a spatial panel data analysis of avoidable hospitalisations in Austria
Renner, Anna-Theresa
- In:
The European journal of health economics : HEPAC ; …
21
(
2020
)
1
,
pp. 85-104
Persistent link: https://www.econbiz.de/10012221640
Saved in:
10
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
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