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~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The journal of services marketing"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Customer satisfaction
Consumer behaviour
394
Konsumentenverhalten
394
Beziehungsmarketing
157
Relationship marketing
157
Dienstleistungsqualität
135
Kundenzufriedenheit
135
Service quality
135
Electronic Banking
44
Electronic banking
44
Bank
38
Emotion
37
Customer service
35
Kundenservice
35
Innovation adoption
31
Innovationsakzeptanz
31
Dienstleistungssektor
30
Service industry
30
Financial services
26
Finanzdienstleistung
26
Brand management
25
Markenführung
25
Einzelhandel
23
Personal banking
23
Privatkundengeschäft
23
Retail trade
23
Viral marketing
23
Virales Marketing
23
Customer experience
22
Confidence
21
Online retailing
21
Online-Handel
21
Satisfaction
21
Vertrauen
21
Beschwerdemanagement
20
Complaint management
20
India
20
Indien
20
Loyalty
20
Brand image
19
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Article
134
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1
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
135
Collection of articles of several authors
1
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English
135
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Klaus, Philipp
5
Bang, Nguyen
4
Pérez, Andrea
4
Matos, Celso Augusto de
3
Mattila, Anna S.
3
Rodríguez del Bosque, Ignacio A.
3
Sharma, Piyush
3
Al-Hawari, Mohd Ahmad
2
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Choudhury, Koushiki
2
Gounaris, Spiros
2
Harris, Lloyd C.
2
Henrique, Jorge Luiz
2
Kim, Jong Min
2
Levy, Shalom
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Adewoye, Oyerinde J.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-jazzazi, Akram
1
Ali, Fayaz
1
Almanza, Barbara
1
Amin, Muslim
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Arvidsson, Niklas
1
Ayo, Charles K.
1
Baillod, Chloé
1
Ball, Joan
1
Bapat, Dhananjay
1
Barone, Ada Maria
1
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The international journal of bank marketing : IJBM
The journal of services marketing
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
135
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1
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135
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
Saved in:
7
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
8
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
9
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
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