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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Banking services"
~subject:"Consumer behaviour"
~subject:"Customers"
~subject:"Lieferantenmanagement"
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Banking services
Consumer behaviour
Customers
Lieferantenmanagement
Beziehungsmarketing
85
Relationship marketing
85
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Supplier relationship management
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Customer orientation
5
Emotion
5
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52
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Bang, Nguyen
2
Bapat, Dhananjay
2
Brun, Isabelle
2
Heinonen, Kristina
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Amoako, George Kofi
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Anabila, Peter
1
Andaleeb, Syed S.
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1
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1
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1
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1
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1
Brannan, Ross
1
Buonamassa, Daniela
1
Chikazhe, Lovemore
1
Costa, Francisco José
1
Dahlstrom, Robert
1
Darzi, Mushtag Ahmad
1
Effah, Ebenezer Asare
1
Elliott, Greg
1
Eriksson, Kent
1
Eser, Zeliha
1
Esterik-Plasmeijer, Pauline W. J. van
1
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1
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1
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1
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1
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1
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1
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1
Henrique, Jorge Luiz
1
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1
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1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
467
Journal of business research : JBR
427
Industrial marketing management : the international journal for industrial and high-tech firms
240
International journal of hospitality management
171
The journal of services marketing
132
The journal of business & industrial marketing
119
Journal of the Academy of Marketing Science
100
The journal of product & brand management
97
The journal of brand management : an international journal
84
Journal of strategic marketing
82
Cogent business & management
78
Psychology & marketing
77
The service industries journal
77
Journal of hospitality marketing & management
74
SpringerLink / Bücher
73
Asia Pacific journal of marketing and logistics
72
International journal of contemporary hospitality management
71
Journal of marketing
71
Journal of retailing
70
Journal of travel and tourism marketing
69
Services marketing quarterly
60
Marketing intelligence & planning
58
Journal of service management
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of service research : JSR
56
The international review of retail, distribution and consumer research
56
European journal of marketing : EJM
55
International journal of retail & distribution management
51
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
49
Tourism management : research, policies, practice
49
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
Service business
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
International journal of retail and distribution management
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
42
Gabler Edition Wissenschaft
40
Journal of business-to-business marketing
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
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ECONIS (ZBW)
52
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52
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1
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
2
Impact of brand familiarity on brands experience dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
3
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
4
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
5
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
6
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
7
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
8
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
9
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
10
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
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