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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Search: subject:"experience"
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Customer satisfaction
Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Kundenzufriedenheit
34
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Lieferantenmanagement
8
Supplier relationship management
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Customer orientation
5
Emotion
5
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21
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Article
44
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Article in journal
44
Aufsatz in Zeitschrift
44
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English
44
Author
All
Pérez, Andrea
3
Amin, Muslim
2
Bang, Nguyen
2
Bapat, Dhananjay
2
Brun, Isabelle
2
Rajaobelina, Lova
2
Rodríguez del Bosque, Ignacio A.
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Basso, Kenny
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Dimitriadis, Sergios
1
Eser, Zeliha
1
Fatima, Tasneem
1
Fatma, Mobin
1
Ferguson, David
1
Fontaine, Rodrigue
1
Gan, Christopher
1
Girard, Tulay
1
Gong, Xueping
1
Gorgoglione, Michele
1
Hannachi, Mariem
1
Henrique, Jorge Luiz
1
Hino, Hayiel
1
Hurley, Robert F.
1
Ismail, Hina
1
Jahanzeb, Sadia
1
Kalthom Abdullah
1
Kaura, Vinita
1
Khan, Imran
1
Khan, Zia
1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
476
Journal of business research : JBR
293
International journal of hospitality management
214
The journal of services marketing
150
The service industries journal
116
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
113
International journal of contemporary hospitality management
102
Tourism management : research, policies, practice
96
The journal of brand management : an international journal
88
The journal of product & brand management
81
Cogent business & management
77
Journal of strategic marketing
73
SpringerLink / Bücher
71
Journal of service research : JSR
70
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
68
Journal of retailing
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of service management
64
Industrial marketing management : the international journal for industrial and high-tech firms
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Service business
61
The international review of retail, distribution and consumer research
58
Psychology & marketing
57
International journal of retail & distribution management
55
Marketing intelligence & planning
52
Journal of the Academy of Marketing Science
51
European journal of marketing : EJM
50
International journal of retail and distribution management
46
The TQM journal : the international review of organizational improvement
46
The journal of business & industrial marketing
46
Tourism management perspectives : TMP
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of marketing
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
40
International journal of electronic customer relationship management : IJECRM
37
Journal of service research
36
Journal of hospitality and tourism insights
35
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ECONIS (ZBW)
44
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44
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date (oldest first)
1
Impact of brand familiarity on brands
experience
dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
2
Are you providing the "right" customer
experience
? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
3
The role of customer brand engagement and brand
experience
in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
4
Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Kirpalani, Vishnu M.
;
Simms, Errol A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
Saved in:
5
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
6
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
7
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
8
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
9
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
10
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
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