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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customers"
~subject:"Electronic banking"
~subject:"Lieferantenmanagement"
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Customers
Electronic banking
Lieferantenmanagement
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Bankgeschäft
10
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10
Brand management
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Financial services
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Finanzdienstleistung
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India
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Indien
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Loyalty
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6
Corporate Social Responsibility
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Customer value
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5
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25
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Pérez, Andrea
3
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-jazzazi, Akram
1
Amin, Muslim
1
Andaleeb, Syed S.
1
Arcand, Manon
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
1
Brannan, Ross
1
Costa, Francisco José
1
Dahlstrom, Robert
1
Esterik-Plasmeijer, Pauline W. J. van
1
Fatma, Mobin
1
Hannachi, Mariem
1
Heinonen, Kristina
1
Houjeir, Roudaina
1
Kalthom Abdullah
1
Khan, Imran
1
Khian Sin Ong
1
Kimasheva, Maria
1
Ladeira, Wagner Junior
1
Larsson, Anthony
1
Leocádio, Aurio Lucio
1
Line, Ricard
1
Loh, Claire
1
Lähteenmaki, Ilkka
1
Mishra, Vishal
1
Nygaard, Arne
1
Nätti, Satu
1
Parente, Eduardo Soares
1
Paul, Rik
1
Ponnam, Abhilash
1
Raaij, Willem Fred van
1
Rahman, Quazi Akhlaqur
1
Rahman, Zillur
1
Rashid, Mamunur
1
Sampaio, Cláudio Hoffmann
1
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The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
214
The journal of business & industrial marketing
110
Journal of business research : JBR
88
Journal of business-to-business marketing
39
SpringerLink / Bücher
35
The journal of services marketing
25
Journal of the Academy of Marketing Science
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
22
Journal of retailing and consumer services
22
Journal of marketing
21
Journal of strategic marketing
21
Gabler Edition Wissenschaft
19
International journal of production economics
14
Springer eBook Collection / Business and Economics
14
The service industries journal
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Service business
12
Journal of financial services marketing : JFSM
11
Journal of personal selling & sales management
11
Neue betriebswirtschaftliche Forschung : Nbf
11
Services marketing quarterly
11
International journal of electronic customer relationship management : IJECRM
10
International journal of hospitality management
9
International journal of procurement management
9
Journal of service research : JSR
9
Marketing intelligence & planning
9
Marketing theory
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
Interaktionen im Dienstleistungsbereich
8
International journal of bank marketing
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
The international journal of logistics management
8
European journal of marketing : EJM
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of customer behaviour
7
Marketing : ZFP ; journal of research and management
7
Springer eBook Collection
7
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ECONIS (ZBW)
25
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
3
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
4
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
5
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
6
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
7
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
8
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
9
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
10
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
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