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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customers"
~subject:"Kundenzufriedenheit"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
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Search: subject_exact:"Kundenorientierung"
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Customers
Kundenzufriedenheit
Lieferantenmanagement
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
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Brand management
9
Financial services
9
Finanzdienstleistung
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India
9
Indien
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Loyalty
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Markenführung
9
Trust
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Supplier relationship management
8
Banking
7
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7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
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Customer value
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Kundenwert
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Banking industry
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Customer orientation
5
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Article
43
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Article in journal
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43
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English
43
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Amin, Muslim
2
Bang, Nguyen
2
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Andaleeb, Syed S.
1
Arcand, Manon
1
Bapat, Dhananjay
1
Basso, Kenny
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Brannan, Ross
1
Buonamassa, Daniela
1
Chikazhe, Lovemore
1
Costa, Francisco José
1
Dahlstrom, Robert
1
Darzi, Mushtag Ahmad
1
Dimitriadis, Sergios
1
Esterik-Plasmeijer, Pauline W. J. van
1
Fatma, Mobin
1
Ferguson, David
1
Fontaine, Rodrigue
1
Gong, Xueping
1
Gorgoglione, Michele
1
Hannachi, Mariem
1
Heinonen, Kristina
1
Henrique, Jorge Luiz
1
Hino, Hayiel
1
Houjeir, Roudaina
1
Hurley, Robert F.
1
Ismail, Hina
1
Kalthom Abdullah
1
Kaura, Vinita
1
Khan, Imran
1
Khan, Zia
1
Khian Sin Ong
1
Kimasheva, Maria
1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
266
Industrial marketing management : the international journal for industrial and high-tech firms
225
Journal of business research : JBR
208
International journal of hospitality management
142
The journal of services marketing
125
The journal of business & industrial marketing
119
The service industries journal
72
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
56
Journal of strategic marketing
54
Journal of the Academy of Marketing Science
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Services marketing quarterly
51
Cogent business & management
50
Journal of service research : JSR
49
Service business
48
Asia Pacific journal of marketing and logistics
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
42
Journal of service management
42
Journal of business-to-business marketing
41
Journal of marketing
41
International journal of electronic customer relationship management : IJECRM
35
Psychology & marketing
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
32
European journal of marketing : EJM
28
Total quality management & business excellence
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
Journal of retailing
26
Marketing intelligence & planning
26
International journal of electronic marketing and retailing : IJEMR
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
International journal of quality and service sciences
23
The international review of retail, distribution and consumer research
23
Journal of Asian finance, economics and business : JAFEB
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of retail & distribution management
21
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ECONIS (ZBW)
43
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43
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
3
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
4
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
5
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
6
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
7
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
8
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
9
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
10
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
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