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~isPartOf:"The international journal of bank marketing : IJBM"
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Search: subject:"customer relationship management"
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Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Lieferantenmanagement
8
Supplier relationship management
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Customer orientation
5
Emotion
5
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83
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85
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85
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2
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English
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Amin, Muslim
2
Bang, Nguyen
2
Bapat, Dhananjay
2
Brun, Isabelle
2
Eriksson, Kent
2
Heinonen, Kristina
2
Hermansson, Cecilia
2
Hoffmann, Arvid O. I.
2
Hurley, Robert F.
2
Rajaobelina, Lova
2
Agrawal, Shiv Ratan
1
Al-Eisawi, Dima
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amoako, George Kofi
1
Anabila, Peter
1
Andaleeb, Syed S.
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Balaji, M. S.
1
Basso, Kenny
1
Baumann, Chris
1
Berraies, Sarra
1
Bhaskar, Shilpa Sharma
1
Bhat, Suhail Ahmad
1
Birnbrich, Cornelia
1
Brannan, Ross
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Caruana, Albert
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Clemes, Michael D.
1
Coll, Santiago Forgas
1
Costa, Francisco José
1
Dahlstrom, Robert
1
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The international journal of bank marketing : IJBM
Journal of business research : JBR
642
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
85
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61
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61
Customer satisfaction, loyalty and financial performance : a holistic approach of the Greek banking sector
Keisidou, Elissavet
;
Sarigiannidis, Lazaros
;
Maditinos, …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 259-288
Persistent link: https://www.econbiz.de/10009782604
Saved in:
62
The influence of socio-demographic variables on customer satisfaction and loyalty in the private banking industry
Seiler, Volker
;
Rudolf, Markus
;
Krume, Tim
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 235-258
Persistent link: https://www.econbiz.de/10009782611
Saved in:
63
How service quality influences brand equity : the dual mediating role of perceived value and corporate credibility
Jahanzeb, Sadia
;
Fatima, Tasneem
;
Butt, Muhammad Mohsin
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
2
,
pp. 126-141
Persistent link: https://www.econbiz.de/10009733582
Saved in:
64
The effect of CSR knowledge on customer liking, across cultures
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
2
,
pp. 89-114
Persistent link: https://www.econbiz.de/10009733586
Saved in:
65
Islamic banks : contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim on non-Muslim customers in Malaysia
Amin, Muslim
;
Zaidi Isa
;
Fontaine, Rodrigue
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
2
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009733592
Saved in:
66
Customer orientation, social consensus and insurance salespeople's tolerance of customer insurance frauds
Tseng, Lu-ming
;
Su, Wen-pin
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 38-55
Persistent link: https://www.econbiz.de/10009722343
Saved in:
67
The impact of fraud prevention on bank-customer relationships : an empirical investigation in retail banking
Hoffmann, Arvid O. I.
;
Birnbrich, Cornelia
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 390-407
Persistent link: https://www.econbiz.de/10009581837
Saved in:
68
Determinants of cross-buying intentions in banking services in collectivistic culture
Hong, Jung-kee
;
Yi, Yu-il
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 328-358
Persistent link: https://www.econbiz.de/10009581848
Saved in:
69
Exploring customer switching intentions through relationship marketing paradigm
Kaur, Gurjeet
;
Sharma, R. D.
;
Mahajan, Neha
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
4
,
pp. 280-302
Persistent link: https://www.econbiz.de/10009581854
Saved in:
70
Effects of trustworthiness and trust on loyalty intentions : validating a parsimonious model in banking
Shainesh, G.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
4
,
pp. 267-279
Persistent link: https://www.econbiz.de/10009581861
Saved in:
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