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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"msa"
~subject:"Consumer behaviour"
~subject:"Service quality"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Service quality
Social web
Dienstleistungsqualität
500
Konsumentenverhalten
450
Beziehungsmarketing
409
Relationship marketing
409
Customer satisfaction
362
Kundenzufriedenheit
362
Dienstleistungssektor
352
Service industry
352
Innovation
124
Services
122
Dienstleistung
116
Taiwan
110
Customer service
109
Kundenservice
108
USA
100
United States
100
Großbritannien
99
United Kingdom
99
Innovation management
96
Innovationsmanagement
96
Spain
91
Spanien
91
Emotion
88
Arbeitszufriedenheit
84
Job satisfaction
84
Hotel industry
81
Hotellerie
81
Customer integration
75
Kundenintegration
75
Brand management
74
Einzelhandel
74
Markenführung
74
Retail trade
74
Beschwerdemanagement
70
Complaint management
70
Firm performance
64
Unternehmenserfolg
64
Betriebliche Wertschöpfung
63
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Online availability
All
Undetermined
354
Free
5
Type of publication
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Article
802
Book / Working Paper
10
Type of publication (narrower categories)
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Article in journal
Aufsatzsammlung
Konferenzbeitrag
Textbook
Aufsatz in Zeitschrift
812
Collection of articles of several authors
10
Sammelwerk
10
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Bulgarian
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Sharma, Piyush
11
Klaus, Philipp
7
Mattila, Anna S.
7
Harris, Lloyd C.
5
Hollebeek, Linda D.
5
O'Cass, Aron
5
Collier, Joel E.
4
Daunt, Kate L.
4
Ha, Hong Youl
4
Jang, Soocheong
4
Kandampully, Jay
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Palmer, Adrian
4
Rosenbaum, Mark
4
Russell-Bennett, Rebekah
4
Seger-Guttmann, Tali
4
Alkire, Linda
3
Bang, Nguyen
3
Barnes, Donald C.
3
Baron, Steve
3
Beatson, Amanda
3
Beatty, Sharon E.
3
Black, Hulda G.
3
Carlson, Jamie
3
Ding Hooi Ting
3
Drennan, Judy
3
Edvardsson, Bo
3
Finsterwalder, Jörg
3
Gil Saura, Irene
3
Holloway, Betsy Bugg
3
Huang, Yu-Shan
3
Kim, Namwoon
3
Lee, Seonjeong
3
Lin, Wen-bao
3
Matos, Celso Augusto de
3
Medler-Liraz, Hana
3
Neale, Larry
3
Nicholson, Michael
3
Park, Jungkun
3
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Published in...
All
The journal of services marketing
The service industries journal
Journal of business research : JBR
2,250
Journal of retailing and consumer services
2,078
International journal of hospitality management
980
International journal of consumer studies
773
Psychology & marketing
710
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
Technological forecasting & social change : an international journal
462
Tourism management : research, policies, practice
462
Asia Pacific journal of marketing and logistics
440
Management science : journal of the Institute for Operations Research and the Management Sciences
437
Journal of travel and tourism marketing
410
The journal of product & brand management
408
The journal of brand management : an international journal
379
European journal of marketing : EJM
377
Journal of marketing research : JMR
376
International journal of contemporary hospitality management
374
Cogent business & management
370
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
368
Journal of marketing management : MM
365
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
347
Journal of marketing communications
333
Journal of hospitality marketing & management
326
Journal of international consumer marketing
326
Journal of retailing
326
Journal of marketing
323
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
319
Marketing letters : a journal of research in marketing
313
Journal of the Academy of Marketing Science
310
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
309
International journal of retail & distribution management
304
Journal of business ethics : JOBE
302
Journal of consumer behaviour : an international research review
301
The journal of consumer marketing
300
Journal of fashion marketing and management
295
Marketing intelligence & planning
284
The international review of retail, distribution and consumer research
281
Journal of economic psychology : research in economic psychology and behavioral economics
255
Young consumers : insight and ideas for responsible marketers
255
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Source
All
ECONIS (ZBW)
812
Showing
1
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10
of
812
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
4
Effect of social status signaling in an organic restaurant setting
Hong, EunPyo
;
Ahn, Jiseon
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 63-82
Persistent link: https://www.econbiz.de/10014450280
Saved in:
5
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
6
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
7
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
8
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
9
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
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