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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"Salespeople"
~subject:"Vergleich"
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Search: subject_exact:"Nationalchina"
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Innovation
Relationship marketing
Salespeople
Vergleich
Taiwan
110
Dienstleistungsqualität
27
Service quality
27
Beziehungsmarketing
22
Customer satisfaction
21
Kundenzufriedenheit
21
Hotel industry
15
Hotellerie
15
Bank
12
Consumer behaviour
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Konsumentenverhalten
12
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
AHP approach
6
AHP-Verfahren
6
Beschwerdemanagement
6
Complaint management
6
Dienstleistungssektor
6
E-commerce
6
Electronic Commerce
6
Firm performance
6
Reisevermittler
6
Service industry
6
Travel agency
6
Unternehmenserfolg
6
Verkaufspersonal
6
Balanced Scorecard
5
Balanced scorecard
5
Tourism industry
5
Tourismuswirtschaft
5
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29
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29
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1
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1
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English
29
Author
All
Lin, Wen-bao
2
Chang, Hung-fan
1
Chang, Jui-huang
1
Chang, Wan-jing April
1
Chao, Pei
1
Chen, Chin-yuan
1
Chen, Kuan-Ying
1
Chen, Mei-fang
1
Cheng, Chia-wen
1
Chiang, Yi-fang
1
Chih, Wen-hai
1
Hsiung, Hsiao-Wen
1
Hsu, Chin-tien
1
Hsu, Li-chun
1
Hsu, Meng-hui
1
Hsu, Wei
1
Hu, Hsiu-hua
1
Huang, Leo
1
Huang, Li-shia
1
Huang, Tung Chun
1
Hung, Yu-chung
1
Jeng, Shih-ping
1
Lee, Bruce C. Y.
1
Lee, Wen-ruey
1
Liang, Chiung-Ju
1
Lin, Binshan
1
Lin, Chinho
1
Lin, Hsin-hui
1
Lin, Miao-que
1
Lin, Nan-hong
1
Lin, Thomas W.
1
Luo, Chih-ming Arthur
1
Mattila, Anna S.
1
Mau, Liang-hung
1
Nguyen, Conghoang
1
Ou, Wei-ming
1
Shih, Chia-mei
1
Su, Chi-hung
1
Tang, Tseng-chung
1
Tsai, Chin-Shih
1
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Published in...
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The journal of services marketing
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Technological forecasting & social change : an international journal
20
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of technology management : IJTM
10
International journal of hospitality management
8
Journal of business ethics : JOBE
8
International journal of services technology and management
7
Journal of hospitality marketing & management
7
International journal of electronic customer relationship management : IJECRM
6
International journal of services and standards
6
Review of Pacific Basin financial markets and policies
6
Service business
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
The international journal of human resource management
6
The journal of business & industrial marketing
6
Innovation: organization & management : IOM
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of management & enterprise development : IJMED
5
Journal of travel and tourism marketing
5
Management decision : MD
5
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
Tourism management : research, policies, practice
5
Chinese management studies : CMS
4
International business and economics research journal
4
Journal of air transport management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
Asia Pacific business review
3
Asia Pacific journal of marketing and logistics
3
Asian economic journal : journal of the East Asian Economic Association
3
International journal of business excellence : IJBEX
3
International journal of commerce and management
3
International journal of contemporary hospitality management
3
International journal of management and decision making : IJMDM
3
International journal of retail & distribution management
3
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ECONIS (ZBW)
29
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29
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1
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
2
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
3
Configural algorithms of patient satisfaction, participation in diagnostics, and treatement decisions' influences on hospital loyalty
Cheng, Chia-wen
;
Tseng, Ting-hsiang
;
Woodside, Arch G.
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 91-103
Persistent link: https://www.econbiz.de/10009747190
Saved in:
4
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
5
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
Saved in:
6
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
7
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
8
High-involvement human resource practices, affective commitment, and organizational citizenship behaviors
Yang, Yi-chun
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1209-1227
Persistent link: https://www.econbiz.de/10009553162
Saved in:
9
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
10
The determinants of consumer attitude toward service innovation : the evidence of ETC system in Taiwan
Lee, Bruce C. Y.
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 9-19
Persistent link: https://www.econbiz.de/10009519758
Saved in:
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