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~isPartOf:"The journal of services marketing"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"msa"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Konferenzbeitrag"
~type_genre:"Textbook"
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Consumer behaviour
Customer satisfaction
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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Online availability
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Undetermined
173
Free
3
Type of publication
All
Article
347
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
Aufsatzsammlung
Konferenzbeitrag
Textbook
Aufsatz in Zeitschrift
349
Collection of articles of several authors
2
Sammelwerk
2
Language
All
Bulgarian
German
English
Malay (macrolanguage)
Author
All
Sharma, Piyush
11
Mattila, Anna S.
8
Collier, Joel E.
5
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
O'Cass, Aron
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Carlson, Jamie
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Babakus, Emin
2
Bang, Nguyen
2
Baron, Steve
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Coughlan, Joseph
2
Das, Gopal
2
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Published in...
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The journal of services marketing
Journal of business research : JBR
2,036
Journal of retailing and consumer services
2,032
International journal of hospitality management
894
International journal of consumer studies
763
Psychology & marketing
682
Journal of consumer research : JCR ; an interdisciplinary bimonthly
589
Asia Pacific journal of marketing and logistics
429
Tourism management : research, policies, practice
405
The journal of product & brand management
395
Journal of travel and tourism marketing
390
European journal of marketing : EJM
374
Journal of marketing research : JMR
368
The journal of brand management : an international journal
356
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Management science : journal of the Institute for Operations Research and the Management Sciences
342
Journal of marketing management : MM
340
Journal of retailing
333
International journal of contemporary hospitality management
324
Journal of international consumer marketing
317
Journal of marketing
315
The service industries journal
314
Cogent business & management
313
Journal of the Academy of Marketing Science
312
Marketing letters : a journal of research in marketing
308
Journal of consumer behaviour : an international research review
306
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
305
Journal of hospitality marketing & management
305
International journal of retail & distribution management
302
Journal of marketing communications
298
The journal of consumer marketing
291
Journal of fashion marketing and management
290
The international review of retail, distribution and consumer research
283
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
280
Technological forecasting & social change : an international journal
276
Journal of business ethics : JOBE
273
Marketing intelligence & planning
256
Journal of economic psychology : research in economic psychology and behavioral economics
255
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
253
Food policy : economics planning and politics of food and agriculture
241
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All
ECONIS (ZBW)
349
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1
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10
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349
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
4
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
9
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
10
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
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