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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"mul"
~language:"pol"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
~type_genre:"Article in journal"
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Subject
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Konsumentenverhalten
Service quality
Consumer behaviour
259
Beziehungsmarketing
225
Relationship marketing
225
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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Online availability
All
Undetermined
182
Free
3
Type of publication
All
Article
361
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
363
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
Multiple languages
Polish
Author
All
Sharma, Piyush
11
Mattila, Anna S.
7
Klaus, Philipp
6
Harris, Lloyd C.
5
O'Cass, Aron
5
Collier, Joel E.
4
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Beatty, Sharon E.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Jang, Soocheong
3
Kim, Namwoon
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Bang, Nguyen
2
Baron, Steve
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
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Published in...
All
The journal of services marketing
Journal of business research : JBR
2,104
Journal of retailing and consumer services
2,031
International journal of hospitality management
932
International journal of consumer studies
769
Psychology & marketing
674
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
The service industries journal
428
Asia Pacific journal of marketing and logistics
423
The journal of product & brand management
394
Tourism management : research, policies, practice
389
Management science : journal of the Institute for Operations Research and the Management Sciences
386
Journal of travel and tourism marketing
376
European journal of marketing : EJM
362
The journal of brand management : an international journal
359
Journal of marketing research : JMR
357
Cogent business & management
353
International journal of contemporary hospitality management
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of international consumer marketing
328
Journal of marketing management : MM
327
Journal of retailing
322
Journal of the Academy of Marketing Science
315
Journal of marketing
306
Journal of hospitality marketing & management
305
Marketing letters : a journal of research in marketing
305
International journal of retail & distribution management
302
Journal of marketing communications
302
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
299
The international review of retail, distribution and consumer research
299
The journal of consumer marketing
291
Journal of consumer behaviour : an international research review
289
Journal of fashion marketing and management
286
Technological forecasting & social change : an international journal
283
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
278
Journal of business ethics : JOBE
273
Marketing intelligence & planning
266
Young consumers : insight and ideas for responsible marketers
256
Journal of economic psychology : research in economic psychology and behavioral economics
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
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Source
All
ECONIS (ZBW)
363
Showing
1
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10
of
363
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date (oldest first)
1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
4
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
9
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
10
Antecedents and consequences of consumer hope for digital payment apps services
Bapat, Dhananjay
;
Khandelwal, Rahul
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 110-127
Persistent link: https://www.econbiz.de/10013542908
Saved in:
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