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~isPartOf:"The journal of services marketing"
~person:"Sharma, Piyush"
~person:"Wong, IpKin Anthony"
~source:"econis"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
10
Konsumentenverhalten
10
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
3
Hong Kong
3
Hongkong
3
Kundenzufriedenheit
3
Auslandsverlagerung
2
Beziehungsmarketing
2
Call centre
2
Callcenter
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Cross-cultural competence
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Cross-cultural management
2
Customer service
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Einzelhandel
2
Hotel industry
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Hotellerie
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Interkulturelle Kompetenz
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Interkulturelles Management
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Kundenservice
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Offshoring
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Relationship marketing
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Attention restoration theory
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Brand management
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Brand preference
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CSR performance
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Competence
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Complaint management
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Consumer ethnocentrism
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Contingency valuation method
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Corporate Social Responsibility
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Sharma, Piyush
Wong, IpKin Anthony
Mattila, Anna S.
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Alkire, Linda
2
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2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
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2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
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Ha, Hong Youl
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Ha, Jooyeon
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Huang, Yu-Shan
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Jang, Soocheong
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2
Kim, Namwoon
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
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The journal of services marketing
Journal of business research : JBR
12
International journal of hospitality management
7
Journal of travel and tourism marketing
7
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
International journal of contemporary hospitality management
3
Journal of international consumer marketing
3
Journal of retailing and consumer services
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
Contemporary research in e-branding
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Handbook of research on Asian business
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing
1
Palgrave pivot
1
Psychology & marketing
1
Springer eBook Collection
1
SpringerLink / Bücher
1
The journal of product & brand management
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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10
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date (oldest first)
1
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
2
When gambling is healthy : the restorative potential of casinos
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 622-633
Persistent link: https://www.econbiz.de/10011418378
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
Saved in:
5
The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Shi, Guicheng
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10010391437
Saved in:
6
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
7
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
8
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
9
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
10
Exploring customer reactions to offshore call centers : toward a comprehensive conceptual framework
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 289-300
Persistent link: https://www.econbiz.de/10009525738
Saved in:
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