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~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
~subject:"Relationship marketing"
~subject:"United States"
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Beschwerdemanagement
Relationship marketing
United States
Dienstleistungsqualität
209
Service quality
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
21
Einzelhandel
17
Retail trade
17
Service encounter
14
Emotion
13
Satisfaction
13
Selbstbedienung
12
Self-service
12
Servicescape
11
USA
11
Arbeitszufriedenheit
10
Customer integration
10
Job satisfaction
10
Kundenintegration
10
Service recovery
10
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
Service delivery
9
Services marketing
9
Supplier relationship management
9
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Article
115
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115
Aufsatz in Zeitschrift
115
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English
115
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Klaus, Philipp
5
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Edvardsson, Bo
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Jang, Soocheong
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
Matos, Celso Augusto de
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Allred, Chad R.
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Baker, Thomas
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Barone, Ada Maria
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Black, Hulda G.
1
Blodgett, Jeffrey
1
Bone, Paula Fitzgerald
1
Bove, Liliana L.
1
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The journal of services marketing
Journal of retailing and consumer services
200
International journal of hospitality management
156
Journal of business research : JBR
135
Working paper / National Bureau of Economic Research, Inc.
111
The service industries journal
87
Journal of hospitality marketing & management
71
Journal of service research : JSR
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
International journal of contemporary hospitality management
60
Services marketing quarterly
58
Service business
55
Journal of travel and tourism marketing
47
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of air transport management
38
Journal of service research
36
Managing service quality : MSQ ; an international journal
35
The TQM journal : the international review of organizational improvement
35
Cogent business & management
33
Industrial marketing management : the international journal for industrial and high-tech firms
32
Journal of the Academy of Marketing Science
31
Tourism management : research, policies, practice
30
International journal of quality and service sciences
29
Journal of strategic marketing
29
Health care management review : HCM review
28
Quality management journal : QMJ
28
The international journal of bank marketing : IJBM
27
Asia Pacific journal of marketing and logistics
26
International journal of services and operations management
25
Psychology & marketing
25
European journal of marketing : EJM
23
Marketing intelligence & planning
22
International journal of productivity and quality management : IJPQM
21
International journal of services, economics and management
21
Journal of service theory and practice : JSTP
21
Journal of service theory and practice
20
Total quality management & business excellence
20
Auditing : a journal of practice & theory
19
International journal of quality & reliability management
19
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ECONIS (ZBW)
115
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115
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
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