//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Einzelhandel"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Einzelhandel
Wahrnehmung
customer satisfaction
Dienstleistungsqualität
209
Service quality
209
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
106
Konsumentenverhalten
106
Relationship marketing
96
Customer service
54
Kundenservice
54
Dienstleistungssektor
41
Service industry
41
Beschwerdemanagement
30
Complaint management
30
Services
27
Dienstleistung
25
Customer experience
21
Retail trade
17
Service encounter
14
Emotion
13
Satisfaction
13
Selbstbedienung
12
Self-service
12
Servicescape
11
USA
11
United States
11
Arbeitszufriedenheit
10
Customer integration
10
Job satisfaction
10
Kundenintegration
10
Service recovery
10
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
Service delivery
9
Services marketing
9
Supplier relationship management
9
more ...
less ...
Online availability
All
Undetermined
66
Type of publication
All
Article
106
Type of publication (narrower categories)
All
Article in journal
106
Aufsatz in Zeitschrift
106
Language
All
English
106
Author
All
Klaus, Philipp
5
Sharma, Piyush
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Dodds, Sarah
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
Luk, Sherriff T. K.
2
McColl-Kennedy, Janet R.
2
Palakshappa, Nitha
2
Russell-Bennett, Rebekah
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Baron, Steve
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Beitelspacher, Lauren Skinner
1
Bejou, David
1
Black, Hulda G.
1
Blodgett, Jeffrey
1
Bone, Paula Fitzgerald
1
Bove, Liliana L.
1
more ...
less ...
Published in...
All
The journal of services marketing
Journal of retailing and consumer services
208
International journal of hospitality management
126
Journal of business research : JBR
117
The service industries journal
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of hospitality marketing & management
65
Services marketing quarterly
64
Journal of travel and tourism marketing
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
49
Service business
47
Cogent business & management
39
Journal of service management
39
International journal of services and operations management
36
The TQM journal : the international review of organizational improvement
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of service research
33
Tourism management : research, policies, practice
31
Total quality management & business excellence
30
Journal of strategic marketing
29
International journal of services, economics and management
28
International journal of productivity and quality management : IJPQM
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of quality and service sciences
25
Managing service quality : MSQ ; an international journal
25
Psychology & marketing
25
The international journal of bank marketing : IJBM
25
Journal of the Academy of Marketing Science
24
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
Journal of air transport management
22
International journal of electronic customer relationship management : IJECRM
21
Journal of retailing
21
International journal of electronic marketing and retailing : IJEMR
20
International journal of quality & reliability management
20
Quality management journal : QMJ
19
Journal of marketing
18
Journal of service theory and practice : JSTP
18
International journal of retail and distribution management
17
more ...
less ...
Source
All
ECONIS (ZBW)
106
Showing
1
-
10
of
106
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
4
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
5
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
6
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
7
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
10
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->