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~isPartOf:"The journal of services marketing"
~subject:"Brand image"
~subject:"Customer integration"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Government document"
~type_genre:"Handbuch"
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Search: subject_exact:"Consumer Behaviour"
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Brand image
Customer integration
Service quality
Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
20
Complaint management
20
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Satisfaction
17
Services
17
Social Web
17
Social web
17
USA
17
United States
17
Brand management
16
Dienstleistung
16
Markenführung
16
Customer engagement
14
Kundenintegration
14
Servicescape
13
Corporate Social Responsibility
12
Corporate social responsibility
12
Loyalty
12
Markenimage
12
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124
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Article in journal
Article
Government document
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Aufsatz in Zeitschrift
124
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English
124
Author
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Sharma, Piyush
5
Klaus, Philipp
4
Hollebeek, Linda D.
3
Mattila, Anna S.
3
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Dodds, Sarah
2
Ha, Hong Youl
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Palmer, Adrian
2
Rosenbaum, Mark
2
Schuster, Lisa
2
Seger-Guttmann, Tali
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Ahmed, Zafar U.
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Aldas-Manzano, Joaquin
1
Ali, Ameer
1
Ali, Fayaz
1
Alkire, Linda
1
Almanza, Barbara
1
Altobello, Suzanne
1
Anaya, Gerardo Joel
1
Ashill, Nick J.
1
Babakus, Emin
1
Baillod, Chloé
1
Ball, Joan
1
Barone, Ada Maria
1
Becker-Özcamlica, Hürrem
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
482
Journal of retailing and consumer services
477
International journal of hospitality management
255
The journal of product & brand management
247
The journal of brand management : an international journal
214
Psychology & marketing
129
Asia Pacific journal of marketing and logistics
118
Journal of travel and tourism marketing
102
European journal of marketing : EJM
98
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
96
Cogent business & management
89
The service industries journal
85
Journal of international consumer marketing
81
Journal of marketing communications
81
Marketing intelligence & planning
74
Services marketing quarterly
73
Journal of strategic marketing
72
The journal of consumer marketing
67
Journal of the Academy of Marketing Science
64
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
63
Journal of marketing
63
International journal of consumer studies
61
Journal of global marketing
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Tourism management : research, policies, practice
59
Journal of Islamic marketing
57
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
55
Marketing letters : a journal of research in marketing
55
International marketing review
54
Journal of service research : JSR
52
Journal of fashion marketing and management
51
Service business
49
Journal of marketing management : MM
48
Journal of service management
48
International journal of internet marketing and advertising : IJIMA
46
International journal of retail & distribution management
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of promotion management : innovations in planning and applied research
45
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ECONIS (ZBW)
124
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124
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
6
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
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