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~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
~subject:"Retail trade"
~subject:"Service industry"
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Dienstleistungsqualität
Retail trade
Service industry
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
112
Kundenzufriedenheit
112
Service quality
103
Customer service
40
Kundenservice
40
Dienstleistungssektor
33
Customer integration
30
Kundenintegration
30
Customer experience
27
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Emotion
24
Dienstleistung
21
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Lieferantenmanagement
19
Social Web
19
Social web
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Loyalty
16
Einzelhandel
15
Satisfaction
15
Confidence
14
Customer value
14
Kundenwert
14
Vertrauen
14
Arbeitszufriedenheit
13
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1
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Article
122
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Article in journal
122
Aufsatz in Zeitschrift
122
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English
122
Author
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Klaus, Philipp
5
Palmer, Adrian
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Dagger, Tracey S.
2
Gustafsson, Anders
2
Harris, Lloyd C.
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Johnson, Lester W.
2
Leisen Pollack, Birgit
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akaka, Melissa Archpru
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anderson, Sidney
1
Arnold, Danny R.
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Bambauer-Sachse, Silke
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Blodgett, Jeffrey
1
Bone, Paula Fitzgerald
1
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The journal of services marketing
Journal of retailing and consumer services
341
Journal of business research : JBR
164
International journal of hospitality management
131
The service industries journal
90
Journal of hospitality marketing & management
69
Journal of service research : JSR
63
International journal of contemporary hospitality management
60
Journal of retailing
60
Services marketing quarterly
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of travel and tourism marketing
56
Service business
52
The international review of retail, distribution and consumer research
52
Journal of service management
51
International journal of retail & distribution management
44
Cogent business & management
43
Journal of strategic marketing
40
International journal of retail and distribution management
37
Journal of service research
36
The TQM journal : the international review of organizational improvement
35
Asia Pacific journal of marketing and logistics
33
Industrial marketing management : the international journal for industrial and high-tech firms
33
Tourism management : research, policies, practice
33
Journal of the Academy of Marketing Science
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Marketing intelligence & planning
31
International journal of quality and service sciences
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Psychology & marketing
27
Managing service quality : MSQ ; an international journal
26
International journal of electronic customer relationship management : IJECRM
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
European journal of marketing : EJM
23
Journal of marketing
23
International journal of quality & reliability management
22
Journal of air transport management
22
Total quality management & business excellence
22
International journal of electronic marketing and retailing : IJEMR
21
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ECONIS (ZBW)
122
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1
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
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