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~isPartOf:"The journal of services marketing"
~subject:"Kundenintegration"
~subject:"Service quality"
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Kundenintegration
Service quality
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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31
Free
1
Type of publication
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Article
47
Type of publication (narrower categories)
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Article in journal
47
Aufsatz in Zeitschrift
47
Language
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English
47
Author
All
Lin, Binshan
2
Medler-Liraz, Hana
2
O'Cass, Aron
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Sok, Phyra
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Anderson, Sidney
1
Awan, Maheen Iqbal
1
Barnes, Donald C.
1
Barrios, Andrés
1
Becker-Özcamlica, Hürrem
1
Black, Hulda G.
1
Bouman, Nijs
1
Brady, Michael K.
1
Camacho, Sonia
1
Carbonell, Pilar
1
Chen, Ja-shen
1
Cheng, Colin C.
1
Cheng, Zhao-Hong
1
Childers, Carla Y.
1
Chong, Alain Yee Loong
1
Chowdhury, Indranil Roy
1
Cronin, J. J.
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Edvardsson, Bo
1
Eilert, Meike
1
Estrada-Mejia, Catalina
1
Fernandes, Kiran
1
Finsterwalder, Jörg
1
Fleming, David E.
1
Gill, Shahbaz Shabbir
1
Giraldo, Mario
1
Guidice, Rebecca M.
1
Gustafsson, Anders
1
Hale, Dena
1
Hall, Colin Michael
1
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Published in...
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The journal of services marketing
The service industries journal
34
Journal of business research : JBR
32
Journal of retailing and consumer services
27
Journal of service management
25
Journal of service research : JSR
21
International journal of hospitality management
20
Services marketing quarterly
20
Journal of service research
19
Service business
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of production economics
15
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
13
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Journal of service theory and practice : JSTP
11
International journal of contemporary hospitality management
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
SpringerLink / Bücher
7
The TQM journal : the international review of organizational improvement
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Kundenintegration : Forum Dienstleistungsmanagement
6
Psychology & marketing
6
European journal of marketing
5
International journal of business excellence
5
International journal of productivity and quality management : IJPQM
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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ECONIS (ZBW)
47
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
4
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
7
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
8
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
9
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
10
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
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