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~isPartOf:"The journal of services marketing"
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
168
Konsumentenverhalten
168
Service quality
138
Customer satisfaction
137
Dienstleistungsqualität
137
Kundenzufriedenheit
137
Customer service
75
Kundenservice
75
Dienstleistungssektor
54
Service industry
54
Dienstleistungsmarketing
50
Services marketing
50
Services
38
Customer integration
37
Kundenintegration
37
Dienstleistung
34
Brand management
31
Emotion
31
Markenführung
31
USA
31
United States
31
Viral marketing
31
Virales Marketing
31
Beschwerdemanagement
28
Complaint management
28
Social Web
26
Social web
26
Lieferantenmanagement
25
Supplier relationship management
25
Customer experience
24
Betriebliche Wertschöpfung
23
Value creation
23
Service encounter
20
Satisfaction
19
Brand image
18
Einzelhandel
18
Markenimage
18
Retail trade
18
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Undetermined
189
Free
5
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Article
364
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
367
Aufsatz in Zeitschrift
367
Collection of articles of several authors
3
Sammelwerk
3
Language
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English
367
Author
All
Mattila, Anna S.
7
Klaus, Philipp
6
O'Cass, Aron
5
Sharma, Piyush
5
Grönroos, Christian
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Altinay, Levent
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Furrer, Olivier
3
Gruber, Thorsten
3
Gustafsson, Anders
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Landry, Mikèle
3
Martin, Charles L.
3
McColl-Kennedy, Janet R.
3
Mulcahy, Rory
3
Neale, Larry
3
Patterson, Paul G.
3
Rosenbaum, Mark
3
Abney, Alexandra K.
2
Baillod, Chloé
2
Ballantyne, David
2
Barnes, Donald C.
2
Baron, Steve
2
Barrios, Andrés
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Brookes, Maureen
2
Carlson, Jamie
2
Chan, Anthony
2
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Published in...
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The journal of services marketing
Journal of business research : JBR
2,365
SpringerLink / Bücher
1,672
Industrial marketing management : the international journal for industrial and high-tech firms
1,599
Journal of retailing and consumer services
1,281
International journal of production economics
691
The journal of brand management : an international journal
627
International journal of hospitality management
611
The journal of business & industrial marketing
607
Tourism management : research, policies, practice
586
Journal of the Academy of Marketing Science
567
European journal of operational research : EJOR
539
European journal of marketing : EJM
533
Journal of marketing management : MM
526
International journal of production research
525
Springer eBook Collection
516
Journal of marketing
514
Journal of travel and tourism marketing
498
Management science : journal of the Institute for Operations Research and the Management Sciences
493
Journal of strategic marketing
491
Europäische Hochschulschriften / 5
478
Journal of marketing research : JMR
451
The journal of product & brand management
444
Psychology & marketing
443
Gabler Edition Wissenschaft
434
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
425
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
385
Journal of marketing communications
372
Marketing intelligence & planning
369
The service industries journal
364
Asia Pacific journal of marketing and logistics
356
Journal of advertising research
347
Journal of retailing
324
Springer eBook Collection / Business and Economics
314
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
312
Marketing letters : a journal of research in marketing
309
International journal of contemporary hospitality management
304
Cogent business & management
286
Journal of hospitality marketing & management
283
Management Science
274
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ECONIS (ZBW)
367
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41
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367
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41
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
42
Social media communication strategies
Floreddu, Paola Barbara
;
Cabiddu, Francesca
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 490-503
Persistent link: https://www.econbiz.de/10011615527
Saved in:
43
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
44
Innovatioin and cause-related
marketing
success : a conceptual framework and proposotions
Christofi, Michael
;
Leonidou, Erasmia
;
Vrontis, Demetris
; …
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 354-366
Persistent link: https://www.econbiz.de/10011387781
Saved in:
45
Does relationship communication matter in B2C service relationships?
Balaji, M. S.
;
Roy, Sanjit
;
Khong Kok Wei
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
Saved in:
46
Patients' experience sharing with online social media communities : a bottom-of-the-pyramid perspective
Akareem, Husain Salilul
;
Wiese, Melanie
;
Hammedi, Wafa
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10013407468
Saved in:
47
Servicing through digital interactions andwell-being in virtual communities
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
;
Chen, Tom
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 217-231
Persistent link: https://www.econbiz.de/10013407477
Saved in:
48
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
49
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
50
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah
;
Ford, John B.
;
Mady, Tarek
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Saved in:
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