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~isPartOf:"The journal of services marketing"
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Search: subject:"SERVICE INDUSTRY"
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Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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Undetermined
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85
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English
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O'Cass, Aron
4
Rosenbaum, Mark
3
Bianchi, Constanza
2
Finsterwalder, Jörg
2
Huang, Min-Hsin
2
Lin, Binshan
2
Medler-Liraz, Hana
2
Seger-Guttmann, Tali
2
Sok, Phyra
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Anderson, Sidney
1
Arnold, Danny R.
1
Awan, Maheen Iqbal
1
Baker, Virginia
1
Barnes, Donald C.
1
Barrios, Andrés
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Bodderas, Mareike
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Briggs, Elten
1
Cachelin, Joe͏̈l Luc
1
Camacho, Sonia
1
Campbell, Colin L.
1
Canning, Louise
1
Carbonell, Pilar
1
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1
Casado-Díaz, Ana B.
1
Chen, Ja-shen
1
Chen, Qimei
1
Chen, Sixing
1
Cheng, Colin C.
1
Cheng, Yu-chun
1
Cheng, Zhao-Hong
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Published in...
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The journal of services marketing
The service industries journal
270
Journal of business research : JBR
97
Discussion paper series / IZA
90
SpringerLink / Bücher
85
International journal of production economics
60
Journal of service management
58
Service business
58
NBER working paper series
57
IZA Discussion Paper
53
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
52
Journal of retailing and consumer services
45
NBER Working Paper
44
Discussion paper
41
International journal of services technology and management
41
Working paper
40
Working paper / National Bureau of Economic Research, Inc.
40
Structural change and economic dynamics : SC+ED
39
Regional studies
36
The international journal of human resource management
36
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
35
European journal of operational research : EJOR
33
International journal of services and operations management
33
Discussion paper / Centre for Economic Policy Research
32
International journal of hospitality management
32
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
31
The journal of business & industrial marketing
30
ZEW discussion papers
30
Journal of service research
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
RIETI discussion paper series
28
Research policy : policy, management and economic studies of science, technology and innovation
27
Springer eBook Collection
26
International journal of innovation management
25
World Bank Policy Research Working Paper
25
Economics of innovation and new technology
24
International journal of production research
24
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ECONIS (ZBW)
85
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
7
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
8
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
9
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
10
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
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