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~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Customer equity"
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Customer value
17
Kundenwert
17
Beziehungsmarketing
15
Relationship marketing
15
Betriebliche Wertschöpfung
12
Value creation
12
Customer integration
9
Kundenintegration
9
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Service quality
5
Dienstleistung
4
Services
4
Value co-creation
4
Co-creation
3
Customer service
3
Kundenservice
3
Service-Dominant Logic
3
Service-dominant logic
3
Vulnerability
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Customer participation
2
Dienstleistungsmanagement
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Dienstleistungssektor
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Perceived value
2
Qualitative Methode
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Qualitative method
2
Qualitative research
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Satisfaction
2
Service encounter
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Service industry
2
Service management
2
Social values
2
Soziale Werte
2
Strategic management
2
Strategisches Management
2
Accompanying customers
1
Animal companions
1
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Article
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18
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Abney, Alexandra K.
1
Ahn, Kwanghoon
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bouman, Nijs
1
Bucic, Tania
1
Castro, Carmen Barroso
1
Cepeda-Carrión, Gabriel
1
Chung, Namho
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Del Chiappa, Giacomo
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gil-Saura, Irena
1
Glowik, Mario
1
Grace, Debra
1
Guo, Lin
1
Hau Nguyen Le
1
Heinonen, Kristina
1
Hendricks, Jennifer
1
Hollebeek, Linda D.
1
Kim, Young
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Landroguez, Silvia Martelo
1
Le Nguyen Hau
1
Lee, Jong-Won
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Lee, Yong-Ki
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Lo Iacono, Joseph
1
Locander, William B.
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Luu, Ngoc
1
Manthiou, Aikaterini
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Ngo, Liem Viet
1
Nguyen, Dung Tien
1
Pham Hung Cuong
1
Plé, Loïc
1
Randle, Melanie
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The journal of services marketing
Journal of business research : JBR
89
Industrial marketing management : the international journal for industrial and high-tech firms
86
Journal of retailing and consumer services
47
International journal of hospitality management
32
The service industries journal
28
Journal of marketing
27
SpringerLink / Bücher
27
The journal of business & industrial marketing
26
Journal of the Academy of Marketing Science
24
Journal of marketing management : MM
18
Marketing theory
18
Journal of service research : JSR
17
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Handbook of research on customer equity in marketing
14
Journal of creating value
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
International journal of electronic customer relationship management : IJECRM
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cogent business & management
9
European journal of marketing : EJM
9
European management journal
9
International journal of services and operations management
9
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ECONIS (ZBW)
18
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Value creation and destruction in the marketisation of human services
Randle, Melanie
;
Zainuddin, Nadia
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 326-339
Persistent link: https://www.econbiz.de/10013407501
Saved in:
6
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
7
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
8
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
9
In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.
;
White, Allyn
;
Shanahan, Kevin J.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
Saved in:
10
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
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