//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
more ...
less ...
Online availability
All
Undetermined
341
Free
10
Type of publication
All
Article
1,735
Book / Working Paper
11
Type of publication (narrower categories)
All
Article in journal
665
Aufsatz in Zeitschrift
665
Aufsatzsammlung
6
Collection of articles of several authors
5
Sammelwerk
5
Case study
2
Fallstudie
2
more ...
less ...
Language
All
Undetermined
1,076
English
670
Author
All
Mattila, Anna S.
24
Pitta, Dennis
20
O'Cass, Aron
18
Russell-Bennett, Rebekah
17
Sharma, Piyush
15
Baron, Steve
14
Harris, Lloyd C.
14
Gounaris, Spiros
12
Grace, Debra
12
Palmer, Adrian
12
Patterson, Paul G.
12
Martin, Charles L.
11
Clow, Kenneth E.
10
Koku, Paul Sergius
10
Rosenbaum, Mark
10
Fisk, Raymond P.
9
Johnson, Lester W.
9
McColl-Kennedy, Janet R.
9
Rosenbaum, Mark S.
9
Wirtz, Jochen
9
Beatty, Sharon E.
8
Kelley, Scott W.
8
Klaus, Philipp
8
Paswan, Audhesh K.
8
Powers, Thomas L.
8
Altinay, Levent
7
Brady, Michael K.
7
Braunsberger, Karin
7
Collier, Joel E.
7
Dimitriadis, Sergios
7
Grove, Stephen J.
7
Heinonen, Kristina
7
Mukherjee, Avinandan
7
Tsiotsou, Rodoula H.
7
Voorhees, Clay M.
7
Wakefield, Kirk L.
7
Walsh, Gianfranco
7
Barnes, Donald C.
6
Bowers, Michael R.
6
Dagger, Tracey S.
6
more ...
less ...
Published in...
All
The journal of services marketing
The economist
81,930
Wirtschaftswoche : Pflichtblatt der Wertpapierbörse in Frankfurt und Düsseldorf
53,352
Werben & verkaufen : W & V
39,064
Der Betrieb : Betriebswirtschaft, Steuerrecht, Wirtschaftsrecht, Arbeitsrecht
38,108
NBER working paper series
32,837
Betriebs-Berater : BB ; Recht, Wirtschaft, Steuern
30,142
MPRA Paper
30,123
Chemical week
29,970
NBER Working Paper
29,202
Oil & gas journal : international petroleum news and technology
27,814
Working paper / National Bureau of Economic Research, Inc.
27,737
Forbes : business and finance
26,725
IZA Discussion Papers
26,134
Business week / European edition : BW
25,526
Economic and political weekly : a Sameeksha Trust publ
24,812
Maschinenmarkt : MM ; das Industriemagazin
23,218
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
23,030
Far Eastern economic review
22,063
European journal of operational research : EJOR
22,001
NBER Working Papers
21,131
Le moniteur du commerce international : le MOCI
20,878
Deutsches Steuerrecht : DStR ; Wochenschrift & umfassende Datenbank für Steuerberater ; Steuerrecht, Wirtschaftsrecht, Betriebswirtschaft, Beruf ; Organ der Bundessteuerberaterkammer
19,782
Economics letters
19,580
Versicherungswirtschaft : insurance, business, report
19,569
Aviation week & space technology
18,910
The current digest of the post-Soviet press
18,601
Physica A: Statistical Mechanics and its Applications
18,446
Fortune
18,331
Chemical marketing reporter
17,906
The American economic review
17,699
Discussion paper series / IZA
17,170
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
16,708
European chemical news : ECN
16,538
New business : das Magazin für Kommunikation und Medien
16,378
Applied economics
15,956
Working paper / National Bureau of Economic Research, Inc
15,185
Jahrbücher für Nationalökonomie und Statistik
15,073
Marchés tropicaux et méditerranéens : stratégies & investissements en Afrique
14,769
L' usine nouvelle : hebdomadaire de l'industrie
14,708
SpringerLink / Bücher
14,685
more ...
less ...
Source
All
OLC EcoSci
1,076
ECONIS (ZBW)
670
Showing
271
-
280
of
1,746
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
271
Consumer search and satisfaction with mental health services
Larson, Lindsay R. L.
;
Bock, Dora Elizabeth
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 736-748
Persistent link: https://www.econbiz.de/10011590918
Saved in:
272
Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna
;
Bridson, Kerrie
;
Evans, Jody
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
Saved in:
273
Customer relationship investment and relationship strength : evidence from insurance industry in China
Shi, Guicheng
;
Bu, Huimei
;
Ping, Yuan
;
Liu, Matthew Tingchi
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 201-211
Persistent link: https://www.econbiz.de/10011487039
Saved in:
274
Determinants of customer price sensitivity : an empirical analysis
Dominique-Ferreira, Sérgio
;
Vasconcelos, Helder
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 327-340
Persistent link: https://www.econbiz.de/10011524411
Saved in:
275
Does a retailer's charisma matter? : a study of frontline employee perceptions of charisma in the retail setting
Lindblom, Arto
;
Kajalo, Sami
;
Mitronen, Lasse
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 266-276
Persistent link: https://www.econbiz.de/10011524372
Saved in:
276
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
277
Does relationship communication matter in B2C service relationships?
Balaji, M. S.
;
Roy, Sanjit
;
Khong Kok Wei
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
Saved in:
278
Drivers of user engagement in eWoM communication
Rossmann, Alexander
;
Ranjan, Kumar Rakesh
;
Sugathan, Praveen
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011615554
Saved in:
279
Editorial: beyond publish or perish : the importance of citations and how to get them
Baron, Steve
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 257-260
Persistent link: https://www.econbiz.de/10011524351
Saved in:
280
Editorial: the changing nature of data
Baron, Steve
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 673-675
Persistent link: https://www.econbiz.de/10011590760
Saved in:
First
Prev
24
25
26
27
28
29
30
31
32
33
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->