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~isPartOf:"The service industries journal"
~isPartOf:"Total quality management & business excellence"
~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Financial audit
Hotel industry
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
383
Service quality
383
Customer satisfaction
151
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
85
Konsumentenverhalten
85
Quality management
55
Qualitätsmanagement
55
service quality
46
Dienstleistungssektor
36
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36
Gesundheitsversorgung
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28
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Taiwan
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customer satisfaction
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Park, Sang-June
5
Marimon, Frederic
4
Yi, Youjae
4
Mas-Machuca, Marta
3
Berbegal-Mirabent, Jasmina
2
Chang, Hong-Sheng
2
Cudney, Elizabeth A.
2
Kandampully, Jay
2
Lee, Yeong-Ran
2
León-Darder, Fidel
2
Mas-Verdu, Francisco
2
Materla, Tejaswi
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rha, June-young
2
Tsaur, Sheng-hshiung
2
Wei, Jiahua
2
Abrao, Ana Gloria
1
Abu Khait, Rawan
1
Adeola, Ogechi
1
Aghaei, Iman
1
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1
Ahmad, Mansoor
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Ahn, Jongchang
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Aimin, Wang
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Akdere, Mesut
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Albuquerque, André Philippi Gonzaga de
1
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Altuntas, Serkan
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Amin, Muslim
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1
Ananda S
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Anderson, Sidney
1
Anome, Janet
1
Anosike, Uchenna Paschal
1
Antony, Jiju
1
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Published in...
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The service industries journal
Total quality management & business excellence
International journal of hospitality management
271
Journal of retailing and consumer services
217
Auditing : a journal of practice & theory
169
Journal of business research : JBR
151
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
International journal of contemporary hospitality management
109
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
94
The accounting review : a publication of the American Accounting Association
91
Tourism management : research, policies, practice
82
Cogent business & management
77
Services marketing quarterly
76
Managerial auditing journal
66
Journal of air transport management
65
Service business
64
The TQM journal : the international review of organizational improvement
63
International journal of auditing : IJA
61
International journal of quality and service sciences
57
International journal of services and operations management
57
Accounting horizons : a quarterly publication of the American Accounting Association
56
International journal of quality & reliability management
53
Journal of service research : JSR
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
International journal of productivity and quality management : IJPQM
49
International journal of services, economics and management
46
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
Journal of Asian finance, economics and business : JAFEB
44
Managing service quality : MSQ ; an international journal
41
Journal of accounting and public policy
40
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Advances in accounting : a research annual
34
Tourism management perspectives : TMP
33
Journal of service research
30
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
164
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164
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
3
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
4
Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service
Ma, Liang
;
Zhang, Xin
;
Hao, Feifei
;
Liu, Shenghui
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1682-1702
Persistent link: https://www.econbiz.de/10014369719
Saved in:
5
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
6
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
7
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
8
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
9
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
10
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
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