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~isPartOf:"The service industries journal"
~subject:"Artificial intelligence"
~subject:"Firm performance"
~subject:"Vertrauen"
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Artificial intelligence
Firm performance
Vertrauen
Customer service
33
Kundenservice
33
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
8
Service industry
8
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
5
Dienstleistung
5
Konsumentenverhalten
5
Salespeople
5
Services
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5
Customer integration
4
Kundenintegration
4
Confidence
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2
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E-commerce
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Electronic Commerce
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Emotion
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Employee retention
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Großbritannien
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Information technology
2
Informationstechnik
2
Innovation
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Kundenwert
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Belanche, Daniel
1
Casaló, Luis V.
1
Chen, Li-wei
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Choi, Beom Joon
1
Das, Saini
1
Flavián Blanco, Carlos
1
Gruenewald, Kira
1
Huang, Sun-jen
1
Isaeva, Neve
1
Joshi, Arun
1
La, Suna
1
Nim, Shubhi
1
Prakash, Ashish Viswanath
1
Saunders, Mark
1
Schepers, Jeroen
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Wu, Soushan
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The service industries journal
Journal of retailing and consumer services
7
Journal of business research : JBR
6
International journal of hospitality management
5
Journal of service management
4
The journal of services marketing
4
Leveraging AI and emotional intelligence in contemporary business organizations
3
Psychology & marketing
3
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of consumer studies
2
Journal of business and psychology
2
Journal of service research
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Marktorientiertes Management
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service business
2
Technological forecasting & social change : an international journal
2
AI-driven marketing research and data analytics
1
Academy of Management journal : AMJ
1
Advances in business information systems and analytics (ABISA) book series
1
Amfiteatru economic : an economic and business research periodical
1
Artificial intelligence in marketing
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Baltic journal of management
1
Business horizons
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
1
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
1
Contemporary studies of risks in emerging technology
1
Cornell hospitality quarterly : CQ
1
Entrepreneurial business and economics review : EBER
1
European research studies
1
European review of service economics and management
1
Facetten der Digitalisierung : Chancen und Herausforderungen für Mensch und Management
1
Fintech for Asian SMEs
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Impact of globalization and advanced technologies on online business models
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ECONIS (ZBW)
6
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1
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
4
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
5
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
6
The preparedness of critical success factors of IT service management and its effect on performance
Wu, Ming-shian
;
Huang, Sun-jen
;
Chen, Li-wei
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1219-1235
Persistent link: https://www.econbiz.de/10009154394
Saved in:
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