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~isPartOf:"The service industries journal"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Performance measurement"
~subject:"Retail trade"
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Beschwerdemanagement
Complaint management
Performance measurement
Retail trade
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
100
Service quality
100
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
50
Konsumentenverhalten
50
customer satisfaction
20
Dienstleistungssektor
15
Service industry
15
Taiwan
15
Customer service
14
Kundenservice
14
service quality
14
customer loyalty
13
Emotion
12
Dienstleistung
11
Holiday behaviour
11
Services
11
Urlaubsverhalten
11
Quality management
10
Qualitätsmanagement
10
Customer integration
9
Kundenintegration
9
Measurement
9
Messung
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Tourism industry
8
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Undetermined
12
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Article
29
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Article in journal
29
Aufsatz in Zeitschrift
29
Language
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English
29
Author
All
Chen, Li-Fei
2
Malhotra, Neeru
2
Park, Sang-June
2
Su, Chao-Ton
2
Archer-Brown, Chris
1
Ashill, Nicholas
1
Blázquez-Resino, Juán José
1
Cai, Ruiying
1
Cantor, Victor John M.
1
Chang, Chai-jung
1
Chen, Hsi-Tien
1
Chen, Shun-hsing
1
Chen, Szu-Chi
1
Cheng, I-shin
1
Cheng, Yin-hui
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choy, Yoon Leng
1
Chuang, Shih-chieh
1
Dabholkar, Pratibha A.
1
Dubinsky, Alan J.
1
Edvardsson, Bo
1
Ehbauer, Marcella
1
Erčulj, Vanja
1
Foster, Carley
1
Gresel, Ronja
1
Ha, Sejin
1
Hernandez-Calderon, Araceli
1
Homayounfard, Amir
1
Hsiao, Yu-Hsiang
1
Hsu, Li-chun
1
Huang, Bo
1
Huang, W. Y.
1
Iglesias Argu͏̈elles, Víctor
1
Im, Hyunjoo
1
Kandampully, Jay
1
Kashif Hussain
1
Kim, Jiyoung
1
Kolar, Tomaž
1
Ladhari, Riadh
1
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Published in...
All
The service industries journal
Journal of retailing and consumer services
119
Journal of business research : JBR
71
International journal of hospitality management
42
The journal of services marketing
42
Service business
26
Journal of hospitality marketing & management
23
Journal of retailing
22
Journal of service management
20
Journal of service research : JSR
19
The international review of retail, distribution and consumer research
19
International journal of contemporary hospitality management
18
Journal of strategic marketing
17
Psychology & marketing
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of the Academy of Marketing Science
15
Cogent business & management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
European journal of marketing : EJM
12
International journal of services and operations management
12
Marketing letters : a journal of research in marketing
12
International journal of electronic marketing and retailing : IJEMR
11
International journal of quality and service sciences
10
Journal of air transport management
10
Journal of marketing management : MM
10
Journal of service theory and practice
10
Managing service quality : MSQ ; an international journal
10
Services marketing quarterly
10
Tourism management : research, policies, practice
10
Journal of travel and tourism marketing
9
Asia Pacific journal of marketing and logistics
8
Australasian marketing journal
8
International journal of Indian culture and business management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of marketing
8
Journal of service research
8
Marketing intelligence & planning
8
Total quality management & business excellence
8
Business horizons
7
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ECONIS (ZBW)
29
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1
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10
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29
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date (oldest first)
1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
The impacts of complaint efforts on
customer
satisfaction
and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
3
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
6
Multigroup validation of the service quality,
customer
satisfaction
and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
7
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
8
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
9
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
10
Store attributes leading
customer
satisfaction
with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
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