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~isPartOf:"The service industries journal"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Customer relationship management"
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Konsumentenverhalten
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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Undetermined
43
Free
2
Type of publication
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Article
63
Book / Working Paper
1
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
64
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
64
Author
All
Legendre, Tiffany S.
2
Yi, Youjae
2
Addo, Prince Clement
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Auh, Seigyoung
1
Back, Ki-Joon
1
Baker, Melissa A.
1
Balaji, M. S.
1
Bang, Nguyen
1
Baydogan Turkay, Pinar
1
Bayighomog, Steven W.
1
Bellou, Victoria
1
Bergel, Maxi
1
Berlo, Geert van
1
Berthiaume, Bilitis
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Boardman, Darren
1
Boateng, Henry
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chen, Cheng-hao Steve
1
Chen, Hsiangting Shatina
1
Chen, Junsong
1
Chen, Su-chang
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
459
Journal of business research : JBR
357
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
82
Psychology & marketing
75
Cogent business & management
74
Journal of hospitality marketing & management
73
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
68
Journal of retailing
66
Journal of strategic marketing
65
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Journal of service management
55
The international review of retail, distribution and consumer research
55
Journal of marketing
51
Marketing intelligence & planning
51
Services marketing quarterly
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
Tourism management : research, policies, practice
49
International journal of retail & distribution management
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of retail and distribution management
39
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
Journal of promotion management : innovations in planning and applied research
33
International journal of consumer studies
32
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ECONIS (ZBW)
64
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1
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10
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64
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date (oldest first)
1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
5
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
7
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
8
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
9
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
10
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
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