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~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"Work motivation"
~subject:"satisfaction"
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Kundenzufriedenheit
Sozialer Indikator
Work motivation
satisfaction
Customer satisfaction
172
Dienstleistungsqualität
107
Service quality
107
Beziehungsmarketing
66
Relationship marketing
66
Arbeitszufriedenheit
56
Job satisfaction
56
Consumer behaviour
54
Konsumentenverhalten
54
Dienstleistungssektor
20
Service industry
20
customer satisfaction
20
Employee retention
19
Mitarbeiterbindung
19
Hotel industry
17
Hotellerie
17
Taiwan
17
Emotion
16
Satisfaction
15
Zufriedenheit
15
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Kundenservice
14
service quality
14
Dienstleistung
13
Services
13
customer loyalty
13
Holiday behaviour
12
Leistungsmotivation
12
Urlaubsverhalten
12
Arbeitsverhalten
11
Customer integration
11
Kundenintegration
11
Lebensqualität
11
Performance measurement
11
Performance-Messung
11
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Article
187
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189
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Alves, Helena
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Malhotra, Neeru
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Abid, Ghulam
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmad, Rehan
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Aldas-Manzano, Joaquin
1
Ali, Muhammad
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
421
International journal of hospitality management
392
Journal of business research : JBR
320
The journal of services marketing
197
Tourism management : research, policies, practice
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
166
International journal of contemporary hospitality management
157
Cogent business & management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Services marketing quarterly
100
Journal of air transport management
91
Tourism management perspectives : TMP
91
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
90
Journal of service research : JSR
89
Service business
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
77
Journal of Asian finance, economics and business : JAFEB
73
Journal of the Academy of Marketing Science
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of service management
70
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
68
International journal of services and operations management
66
International journal of quality and service sciences
65
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
60
Managing service quality : MSQ ; an international journal
57
Discussion paper series / IZA
56
International journal of quality & reliability management
56
Journal of vocational behavior
56
Journal of retailing
54
SpringerLink / Bücher
54
International journal of services, economics and management
53
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ECONIS (ZBW)
189
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1
Ebullient supervision and employee life
satisfaction
: a moderated mediation model
Hassan, Qandeel
;
Abid, Ghulam
;
Ali, Muhammad
;
Rehmat, Maryam
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 412-436
Persistent link: https://www.econbiz.de/10014551104
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
4
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
5
The impact of emotional dissonance on quality of work life and life
satisfaction
of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
6
How cultural confidence affects local residents' wellbeing
Pan, Li
;
Xu, Xing'an
;
Lu, Lu
;
Gursoy, Dogan
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 581-605
Persistent link: https://www.econbiz.de/10012586848
Saved in:
7
Enabling customer
satisfaction
in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
8
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
9
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
10
Pre-service recovery : impact on customer
satisfaction
and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
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