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~isPartOf:"The service industries journal"
~subject:"Measurement"
~subject:"Vertrauen"
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Measurement
Vertrauen
Customer service
33
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Beziehungsmarketing
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The service industries journal
Journal of retailing and consumer services
4
International journal of hospitality management
3
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
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Journal of business and psychology
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SpringerLink / Bücher
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Competitive advantage : strategies, management and performance
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Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing : EJM
1
European review of service economics and management
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Grundlagen des After Sales Marketing
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
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International journal of consumer studies
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International journal of contemporary hospitality management
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International journal of electronic business
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International journal of electronic customer relationship management : IJECRM
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International journal of electronic marketing and retailing : IJEMR
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of productivity and quality management : IJPQM
1
International journal of services and operations management : IJSOM
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International journal of services, economics and management
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Inventi impact: retailing & consumer services
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ECONIS (ZBW)
5
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1
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
5
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
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