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~isPartOf:"The service industries journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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77
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2
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Article
186
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1
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Aufsatz in Zeitschrift
Article in journal
187
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2
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2
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1
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1
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English
187
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Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Chao, Pei
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Popp, Bastian
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amario, Enrique Martín
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Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Arnold, Todd J.
1
Arntzen, Erik
1
Asare, Andy Ohemeng
1
Augusto, Mário Gomes
1
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Published in...
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The service industries journal
Journal of business research : JBR
644
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
European journal of operational research : EJOR
66
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
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ECONIS (ZBW)
187
Showing
21
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30
of
187
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21
Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng
;
Zhou, Xing
;
Mu, Zhirong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
Saved in:
22
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
23
Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.
;
Lee, Seonjeong
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
Saved in:
24
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
25
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
26
Enhancing volunteer experiences : using communitas to improve engagement and commitment
Curran, Ross
;
Taheri, Babak
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1053-1075
Persistent link: https://www.econbiz.de/10012695311
Saved in:
27
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
28
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
29
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
30
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
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