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~isPartOf:"The service industries journal"
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Subject
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Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
156
Service quality
156
Consumer behaviour
92
Konsumentenverhalten
92
Customer service
33
Kundenservice
33
Taiwan
33
Dienstleistungssektor
32
Service industry
32
Customer integration
31
Kundenintegration
31
Customer value
28
Kundenwert
28
Beschwerdemanagement
27
Complaint management
27
Betriebliche Wertschöpfung
22
Value creation
22
Confidence
21
Vertrauen
21
Emotion
20
customer satisfaction
20
Bank
19
Dienstleistung
17
Lieferantenmanagement
17
Salespeople
17
Services
17
Supplier relationship management
17
Verkaufspersonal
17
E-commerce
15
Electronic Commerce
15
Structural equation model
15
Strukturgleichungsmodell
15
Online retailing
14
Online-Handel
14
customer loyalty
14
service quality
14
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Online availability
All
Undetermined
129
Free
4
Type of publication
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Article
343
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
347
Aufsatz in Zeitschrift
347
Collection of articles of several authors
4
Sammelwerk
4
Case study
2
Fallstudie
2
Conference proceedings
1
Konferenzschrift
1
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Language
All
English
347
Author
All
Yi, Youjae
5
Alves, Helena
4
Ha, Hong Youl
4
Kim, Wansoo
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Sánchez-García, Javier
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Back, Ki-Joon
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Chou, Cindy Yunhsin
2
Dabholkar, Pratibha A.
2
Eid, Riyad
2
Gil Saura, Irene
2
Gong, Taeshik
2
Ha, Sejin
2
Horbel, Chris
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kandampully, Jay
2
Keramati, Abbas
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
Liang, Chiung-Ju
2
Ma, Jianfeng
2
Moliner-Tena, Miguel A.
2
Mukherjee, Avinandan
2
Nätti, Satu
2
Park, Jungkun
2
Park, Sang-June
2
Philippe, Jean
2
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Published in...
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The service industries journal
Journal of business research : JBR
1,022
Journal of retailing and consumer services
854
International journal of hospitality management
593
Industrial marketing management : the international journal for industrial and high-tech firms
552
SpringerLink / Bücher
530
Journal of Services Marketing
414
The journal of services marketing
366
Tourism management : research, policies, practice
266
International journal of contemporary hospitality management
263
Journal of travel and tourism marketing
260
The journal of business & industrial marketing
254
Journal of the Academy of Marketing Science
252
Journal of hospitality marketing & management
240
Journal of strategic marketing
231
International Journal of Bank Marketing
219
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
European Journal of Marketing
217
Psychology & marketing
211
IMF Staff Country Reports
202
Journal of marketing
201
Journal of service research : JSR
199
Journal of service management
188
Asia Pacific journal of marketing and logistics
181
Cogent business & management
177
Journal of Consumer Marketing
176
International Journal of Contemporary Hospitality Management
175
International journal of electronic customer relationship management : IJECRM
166
Services marketing quarterly
166
European journal of marketing : EJM
163
Journal of retailing
161
Journal of marketing management : MM
156
Service business
153
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
Journal of Business & Industrial Marketing
142
Strategic Direction
142
International journal of production economics
141
Gabler Edition Wissenschaft
138
Marketing intelligence & planning
138
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Source
All
ECONIS (ZBW)
347
Showing
1
-
10
of
347
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date (oldest first)
1
Conflict-solving as a mediator between
customer
incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
How does
customer
engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
4
Customer
readiness-
customer
participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
Determinants of
customer
loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
6
Using social exchange perspective to explain
customer
voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
7
Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi
;
Ashok, Mona
;
Tan, Yin Leng
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
Saved in:
8
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
9
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
10
Revisiting a model of
customer
engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
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