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~isPartOf:"Total quality management & business excellence"
~subject:"Gesundheitswesen"
~subject:"Relationship marketing"
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Gesundheitswesen
Relationship marketing
Dienstleistungsqualität
91
Service quality
91
Customer satisfaction
51
Kundenzufriedenheit
51
Quality management
43
Qualitätsmanagement
43
service quality
32
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
20
Product quality
18
Produktqualität
18
Gesundheitsversorgung
17
Health care
17
Hospital
14
Krankenhaus
14
customer satisfaction
13
Health care system
11
SERVQUAL
11
Measurement
10
Messung
10
healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
Emotion
6
Higher education institution
6
Hochschule
6
Dienstleistungssektor
5
Hotel industry
5
Hotellerie
5
Patienten
5
Patients
5
Service industry
5
Students
5
Studierende
5
Bibliometrics
4
Bibliometrie
4
Business process management
4
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Undetermined
30
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Article
30
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30
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30
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English
30
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Antony, Jiju
4
Cudney, Elizabeth A.
4
Materla, Tejaswi
2
Wei, Jiahua
2
Abu Khait, Rawan
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Albuquerque, André Philippi Gonzaga de
1
Anabila, Peter
1
Ananda S
1
Anome, Janet
1
Bani-Melhem, Shaker
1
Bossink, Bart
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chao, Cheng-Min
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Devesh, Sonal
1
Ellahham, Samer
1
Elrod, Cassandra C.
1
Fargnoli, Mario
1
Faridahwati Mohd Shamsudin
1
Filipovic, Jovan
1
Galbraith, Brendan
1
Garza-Reyes, Jose Arturo
1
Goel, Manisha
1
Haber, Nicolas
1
Hallencreutz, Jacob
1
Horvat, Ana
1
Hou, Zhiping
1
Hsu, Ya-Ti
1
Hu, Sai-quan
1
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Total quality management & business excellence
Journal of retailing and consumer services
180
International journal of hospitality management
126
Journal of business research : JBR
116
The journal of services marketing
101
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Services marketing quarterly
56
Journal of hospitality marketing & management
55
The TQM journal : the international review of organizational improvement
52
Journal of service research : JSR
50
Journal of service management
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
46
Service business
44
Journal of service research
33
Cogent business & management
32
Tourism management : research, policies, practice
30
International journal of services and operations management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of productivity and quality management : IJPQM
28
Journal of health organization and management
28
International journal of quality and service sciences
27
Journal of strategic marketing
27
Quality management journal : QMJ
25
The international journal of bank marketing : IJBM
25
Health care management review : HCM review
24
Managing service quality : MSQ ; an international journal
23
Asia Pacific journal of marketing and logistics
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Technological forecasting & social change : an international journal
22
International journal of services, economics and management
21
Journal of air transport management
21
Marketing intelligence & planning
20
Psychology & marketing
19
International journal of electronic customer relationship management : IJECRM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
NBER Working Paper
18
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ECONIS (ZBW)
30
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1
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
2
Important drivers for customer satisfaction : from product focus to image and
service
quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
5
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
6
Measuring
service
quality
perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
7
Assessing
service
quality
in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
8
Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
9
An integrated methodology for evaluating patient
service
quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
10
Assessment of hospital
service
quality
parameters from patient, doctor and employees' perspectives
Singh, Ajwinder
;
Prasher, Ajay
;
Kular, Navdeep Kaur
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1467-1486
Persistent link: https://www.econbiz.de/10012312238
Saved in:
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