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~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Patienten"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
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Quality management
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
52
Kundenzufriedenheit
52
Qualitätsmanagement
44
service quality
30
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
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Product quality
19
Produktqualität
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Gesundheitsversorgung
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customer satisfaction
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healthcare
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Standardisierung
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perceived service quality
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Antony, Jiju
6
Cudney, Elizabeth A.
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Marimon, Frederic
5
Mas-Machuca, Marta
3
Park, Sang-June
3
Yi, Youjae
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Bastida, Ramon
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Berbegal-Mirabent, Jasmina
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Gremyr, Ida
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Jayaraman, Raja
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Lin, Shu-Ping
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1
Behdioğlu, Sema
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Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
Health care management review : HCM review
81
The TQM journal : the international review of organizational improvement
81
International journal of hospitality management
73
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
63
International journal of quality and service sciences
50
NBER working paper series
49
Working paper / National Bureau of Economic Research, Inc.
49
NBER Working Paper
46
Journal of health economics
42
Journal of health organization and management
42
International journal of contemporary hospitality management
32
International journal of services and operations management
31
Health marketing quarterly
30
International journal of production research
30
The service industries journal
28
Journal of hospitality marketing & management
25
Journal of marketing for higher education
24
Discussion paper series / IZA
23
Auditing : a journal of practice & theory
22
Health economics
22
Beiträge zur Hochschulpolitik
21
Benchmarking : an international journal ; BIJ
21
Cogent business & management
21
Journal of business research : JBR
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
European journal of operational research : EJOR
19
European research studies
19
Service business
19
Amfiteatru economic : an economic and business research periodical
18
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Managing service quality : MSQ ; an international journal
17
Socio-economic planning sciences : the international journal of public sector decision-making
17
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ECONIS (ZBW)
54
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
3
How place quality brands improve product quality : a perspective on advanced standards leading technological innovation
Zheng, Hao
;
Sun, Yefang
;
Zhang, Yueyi
;
Lu, Chenyuan
- In:
Total quality management & business excellence
35
(
2024
)
11/12
,
pp. 1212-1232
Persistent link: https://www.econbiz.de/10015048920
Saved in:
4
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
5
Measuring creativity : role of service quality management, knowledge sharing and social interaction
Lin, Xiang-Qian
;
Chen, You-Cheng
;
Liu, Chih-Hsing
;
Li, …
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013550028
Saved in:
6
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
7
Dual quality and limits to international adaptation of product quality : development of a conceptual framework and research agenda
Annarita, Colamatteo
;
Fabio, Cassia
;
Marcello, Sansone
- In:
Total quality management & business excellence
34
(
2023
)
9/10
,
pp. 1243-1256
Persistent link: https://www.econbiz.de/10014284851
Saved in:
8
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
9
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
10
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
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