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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~type_genre:"Case study"
~type_genre:"Collection of articles of several authors"
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Beziehungsmarketing
Customer satisfaction
Electronic Commerce
Kundenzufriedenheit
10
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
6
Konsumentenverhalten
6
Quality management
4
Qualitätsmanagement
4
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Chan, Ya-hui
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Sandström, Jaana
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Shahin, Arash
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Sousa, Rui
1
Tanninen, Kati
1
Tsai, Ming-chun
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Premier reference source
9
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Wissenschaft & Praxis
5
Psychology & marketing
4
Tourism management : research, policies, practice
4
Advances in marketing, customer relationship management , and e-services (AMCRMES) book series
3
Journal of business research : JBR
3
Journal of retailing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
SpringerLink / Bücher
3
The service industries journal
3
Berichte zum Generic-Management
2
Critical explorations
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Erfurter Hefte zum angewandten Marketing
2
Global business and organizational excellence : a review of research & best practices
2
Information systems and e-business management : ISeB
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of customer behaviour
2
Journal of marketing management : MM
2
Journal of travel and tourism marketing
2
PhD series / Copenhagen Business School
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
Schriften zu Tourismus und Freizeit
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Business Information Systems and Analytics (ABISA) book series
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Advances in applied microeconomics : a research annual
1
Advances in e-business research (AEBR) book series
1
Advances in e-business research series
1
Advances in electronic commerce
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ECONIS (ZBW)
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1
Special issue: Identifying and satisfying customer needs from attribute affects to experience affects
Dahlgaard, Jens Jörn
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010207258
Saved in:
2
Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009625488
Saved in:
3
Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009504085
Saved in:
4
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
5
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
6
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
7
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
8
The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati
;
Pummalainen, Kaisu
;
Sandström, Jaana
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 171-184
Persistent link: https://www.econbiz.de/10003957183
Saved in:
9
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco
;
Broncano Santiago, Gutierrez
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Saved in:
10
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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