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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~subject:"Hospital"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Hospital
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
Relationship marketing
56
service quality
45
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
25
Higher education institution
22
Hochschule
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Measurement
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Messung
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Krankenhaus
19
Dienstleistungssektor
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higher education
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quality
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Gesundheitsversorgung
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quality management
9
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58
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Dahlgaard, Jens Jörn
3
Dahlgaard-Park, Su Mi
2
Fotiadis, Anestis K.
2
Raharjo, Hendry
2
Thawesaengskulthai, Natcha
2
Vassiliadis, Chris A.
2
Wongrukmit, Patcharin
2
Altuntas, Serkan
1
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1
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1
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Başgöze, Pınar
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Bäckström, Ingela
1
Casadesús, Martí
1
Chan, Heidi H. T.
1
Chan, Hsiu-ju
1
Chang, Hou-tai
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Clavel San Emeterio, Mónica
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Dado, Jaroslav
1
De, Kalyan Kumar
1
De-cheng, Wen
1
Dereli, Türkay
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
232
Journal of retailing and consumer services
232
Journal of business research : JBR
119
The journal of services marketing
108
International journal of contemporary hospitality management
93
Journal of hospitality marketing & management
90
The service industries journal
75
Health care management review : HCM review
73
Journal of travel and tourism marketing
72
Services marketing quarterly
68
Cogent business & management
49
Journal of service research : JSR
48
Quality management journal : QMJ
48
Service business
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
The TQM journal : the international review of organizational improvement
43
Journal of health economics
42
International journal of quality and service sciences
38
Tourism management : research, policies, practice
38
Journal of health organization and management
36
Total quality management & business excellence
36
Journal of service management
34
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management
31
International journal of quality & reliability management
30
International journal of services, economics and management
29
The international journal of bank marketing : IJBM
29
Health marketing quarterly
28
International journal of productivity and quality management : IJPQM
27
Journal of air transport management
27
Management science : journal of the Institute for Operations Research and the Management Sciences
27
Psychology & marketing
27
Technological forecasting & social change : an international journal
26
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
Journal of retailing
22
Journal of service research
22
Journal of strategic marketing
22
Journal of the Academy of Marketing Science
22
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ECONIS (ZBW)
58
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
6
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
7
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
8
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
9
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
10
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
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